It was linked to someone else's email years ago and i never tried to et it fixed to the correct origin account because it let me play online. Unfortunately now i am running into issues because of not having access to the origin account or connected email. I tried contacting an advisor but it changed from a projected 5 minutes to 5 hours after 10 minutes. I really don't know what to do to get this fixed because waiting that period of time to be connected is not possible for me.