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soulibon
Posts: 1
Registered: ‎11-20-2012
Accepted Solution

Mass Effect (TM) 3 has stopped working error message .

Hoping you guys can solve the issue for me.

 

I just downloaded the Mass Effect 3 Digital Delux Edition off the Origin store and attempted to play the game multiple times over the past few days. Almost 4-5 minutes into the game it keeps crashing with the "has stopped working error message." I've tried updating my graphics card, directx,  but the only thing I haven't tried is downloading patches. 

 

Is there a place where I can go download the most current patch? I keep attempting to update the game through Origins, but everytime I do it keeps saying the game is up to date. Which isn't true because I can go into the patch folder and see the most current patch is 1.0. 

 

Can anbody help solve this issue? It kind of sucks that this is a problem when you download a game off the EA digital service store. You would expect it to work after you payed $40 for the game. 

EA_Ursula
Posts: 13,098
XP: 1,702
Solutions: 2,825
Registered: ‎07-18-2012

Re: Mass Effect (TM) 3 has stopped working error message .

Hi soulibon,

 

There two easy ways to check which version of the game you have installed.

 

1. In the Control Panel

Go to Start --> Control Panel --> Programs

Click on Mass Effect 3 and you should see this at the bottom of the menu:

 

ME3Control.JPG

 

2. From the masseffect3.exe

The file should located here: [...]\Program Files (x86)\Origin Games\Mass Effect 3\Binaries\Win32

Right-click on the file and select "Properties" and then the "Details" tab. There you should see something like this:

 

ME3Exe.JPG

 

To understand what the issue with your game is, could you please give us more information about your computer specs (ideally a DXDIAG)?

 

Thanks,

Ursula