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Lookout
graperobot
Posts: 10
Registered: ‎02-28-2013

Mass Effect 3 has stopped working

Hello.  After update to Reckoning  Mass Effect 3 crashes with default windows crash form (finding solution ... debug/ close) at the beginning of intro movie (exactly when origin logo appears in right bottom corner). 

Here is part of   my dx diag file  (i didn't found attach file button and ful file cannot be written here because of character limitation) :

 

------------------
System Information
------------------
Time of this report: 3/3/2013, 12:42:13
Machine name: USER-PC
Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130108-1504)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/20/11 14:57:40 Ver: 08.00.15
Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 3134MB used, 4971MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: The file aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Display Tab 2: The file aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9440)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_E131174B&REV_00
Display Memory: 2808 MB
Dedicated Memory: 1017 MB
Shared Memory: 1791 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SyncMaster
Monitor Id: SAM0573
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
Driver Version:
DDI Version: 10.1
Feature Levels: 10.1,10.0
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 11/17/2012 03:49:04, 1081856 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B71EE2-D700-11CF-9270-3BC1BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9440
SubSys ID: 0xE131174B
Revision ID: 0x0000
Driver Strong Name: oem21.inf:cb0ae41477478494:ati2mtag_RV7X:8.970.100.7000:smileytongue:ci\ven_1002&dev_9440
Rank Of Driver: 00E32001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes:
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Card name: ATI Radeon HD 4800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9440)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_E131174B&REV_00
Display Memory: 2808 MB
Dedicated Memory: 1017 MB
Shared Memory: 1791 MB
Current Mode: 800 x 600 (32 bit) (60Hz)
Monitor Name: Generic Non-PnP Monitor
Monitor Model: unknown
Monitor Id:
Native Mode: unknown
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
Driver Version:
DDI Version: 10.1
Feature Levels: 10.1,10.0
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 11/17/2012 03:49:04, 1081856 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B71EE2-D700-11CF-9270-3BC1BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9440
SubSys ID: 0xE131174B
Revision ID: 0x0000
Driver Strong Name: oem21.inf:cb0ae41477478494:ati2mtag_RV7X:8.970.100.7000:smileytongue:ci\ven_1002&dev_9440
Rank Of Driver: 00E32001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes:
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

 

 

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 106.6 GB
Total Space: 243.8 GB
File System: NTFS
Model: OCZ-VERTEX4

Drive: D:
Free Space: 0.1 GB
Total Space: 0.1 GB
File System: NTFS
Model: WDC WD5000AAKS-00M9A0

Drive: E:
Free Space: 293.2 GB
Total Space: 476.8 GB
File System: NTFS
Model: WDC WD5000AAKS-00M9A0

 

EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket -903687518, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MassEffect3.exe
P2: 1.5.5427.124
P3: 50d4cab0
P4: MSVCR90.dll
P5: 9.0.30729.6871
P6: 4fee6073
P7: c0000005
P8: 0003ae7a
P9:
P10:

+++ WER1 +++:
Fault bucket -903687518, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MassEffect3.exe
P2: 1.5.5427.124
P3: 50d4cab0
P4: MSVCR90.dll
P5: 9.0.30729.6871
P6: 4fee6073
P7: c0000005
P8: 0003ae7a
P9:
P10:

+++ WER2 +++:
Fault bucket -1361381154, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0

Problem signature:
P1: 48
P2: 2
P3: 6.2.0.0
P4: 1049
P5: 95
P6:
P7:
P8:
P9:
P10:

+++ WER3 +++:
Fault bucket -1147955731, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: 2152759308
P2: unspecified
P3: ScanFile
P4: 4.0.9200.16384
P5: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24)
P6: unspecified
P7: unspecified
P8:
P9:
P10:

+++ WER4 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: 2152759308
P2: unspecified
P3: ScanFile
P4: 4.0.9200.16384
P5: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24)
P6: unspecified
P7: unspecified
P8:
P9:
P10:

+++ WER5 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: 2152759308
P2: unspecified
P3: ScanFile
P4: 4.0.9200.16384
P5: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24)
P6: unspecified
P7: unspecified
P8:
P9:
P10:

+++ WER6 +++:
Fault bucket -903687518, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MassEffect3.exe
P2: 1.5.5427.124
P3: 50d4cab0
P4: MSVCR90.dll
P5: 9.0.30729.6871
P6: 4fee6073
P7: c0000005
P8: 0003ae7a
P9:
P10:

+++ WER7 +++:
Fault bucket -903687518, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MassEffect3.exe
P2: 1.5.5427.124
P3: 50d4cab0
P4: MSVCR90.dll
P5: 9.0.30729.6871
P6: 4fee6073
P7: c0000005
P8: 0003ae7a
P9:
P10:

+++ WER8 +++:
Fault bucket -903687518, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: -768182027

Problem signature:
P1: MassEffect3.exe
P2: 1.5.5427.124
P3: 50d4cab0
P4: MSVCR90.dll
P5: 9.0.30729.6871
P6: 4fee6073
P7: c0000005
P8: 0003ae7a
P9:
P10:

+++ WER9 +++:
Fault bucket -903687518, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MassEffect3.exe
P2: 1.5.5427.124
P3: 50d4cab0
P4: MSVCR90.dll
P5: 9.0.30729.6871
P6: 4fee6073
P7: c0000005
P8: 0003ae7a
P9:
P10:

 

Sentinel
nazarareaper
Posts: 16
Registered: ‎02-06-2013

Re: Mass Effect 3 has stopped working

I saw that you have an ATI Radeon HD4800 Series.
May I ask if you are using the driver included in Windows 8 or the AMD one? Im asking this because I had a similar problem with the same graphics card, just go to ATI website and download the last version of the catalyst suite for your graphic.

Let us know if it work for you :smileyhappy:
Lookout
graperobot
Posts: 10
Registered: ‎02-28-2013

Re: Mass Effect 3 has stopped working

[ Edited ]

Thanks for help. I have  already downloaded & installed the freshest drivers for my video card. Still crashes

Sentinel
nazarareaper
Posts: 16
Registered: ‎02-06-2013

Re: Mass Effect 3 has stopped working

Maybe we can test if is a problem related with the Origin Overlay or the game.
Could you try to desactivate the origin overlay in Mass Effect 3? You can do it at the Origin Preferences menu.

Waiting your answer. Im going to try to help you with the problem :smileyhappy:
Lookout
graperobot
Posts: 10
Registered: ‎02-28-2013

Re: Mass Effect 3 has stopped working

no problem still exists with overlay or without. 

Sentinel
nazarareaper
Posts: 16
Registered: ‎02-06-2013

Re: Mass Effect 3 has stopped working

Well, at least we know that probably isn't the overlay or the graphics.

 

Are you running the game as administrator? If not, could you try it.

If the problem persists, could you try to set a Windows 7 Compatibility?

 

If you have an antivirus software could you turn it off temporary during the testing.

I'll continue thinking what is going on.

Lookout
graperobot
Posts: 10
Registered: ‎02-28-2013

Re: Mass Effect 3 has stopped working

[ Edited ]

I highly appreciate your help. 

I tried launching .Origin Games\Mass Effect 3\Binaries\Win32\MassEffect3.exe as Administrator (Right click run as admin)

I also tried running it in a different compatibility modes (Windows 7, XP SP3, ...)

Still crashes even more early. Also origin has crashed in some modes =) 

Sentinel
nazarareaper
Posts: 16
Registered: ‎02-06-2013

Re: Mass Effect 3 has stopped working

You can try one thing.

If you modify the name of the Mass Effect 3 folder at "...\My Documents\BioWare" path and at Origin you desactivate the Cloud Saves you will get the game as at his first run.

 

Just undo all the changes done before, the run as administrator, Windows 7,...

And try to run it like this, let see if is the game or just a configuration issue.

Lookout
graperobot
Posts: 10
Registered: ‎02-28-2013

Re: Mass Effect 3 has stopped working

still no effect. 

Sentinel
nazarareaper
Posts: 16
Registered: ‎02-06-2013

Re: Mass Effect 3 has stopped working

I can't understand why, the only thing I can suggest is to try to repair the game through Origin and if that doesn't work, unistall the game make a restart andinstall everything again.

 

But I don't know if it's going to work or just make waste your time.

 

Sorry about the problem, I've done what I could.