03-12-2013 12:41 PM
I have this problem as well, and I can't play the Citadel DLC that I paid good money for. I couldn't get a hold of the Live Chat guys at all because their system was all messed up for me, and the phone support guy had me try a bunch of stuff like reinstalling the game which did not help at all.
03-13-2013 03:33 PM
I have problem with Mass Effect 3 the game is showing me that i dont have authorize dlc collectors online pass and from ashes. I was trying reach polush support but they don't respond. My accunt isSpoilertransformery123 (at) gmail.com
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03-13-2013 06:01 PM
After 20 minutes waiting for answer someone finally pick up the phone and they said that i have:
1 check for updates
2 repair instalation
3 disable cloud storage
And ot finally work after 2 weeks trying to reach them i spend 30 minutes talking with them.
I will never by game from EA only exception might by Mass Effect 4 were I can by able to play hole game as Commander Shepard