ME2 - Can't get DLCs authorized. Cerberus Network error.

[aernkevn]

Got it from On the House deal. Can't access cerberus network, tried restarting origin, reinstalling the game, turning off the firewall and antivirus. No idea how I can get the dlcs to work. Tried turning off auto login ingame, but even that won't let me try to input an account after rebooting the game. 1st time using Origin.

[holger1405]

@aernkevn

So you tried to logon in game with the same credentials as you have for your Origin account.

Does your username or email address contain special character?

[FluidPanNerd]

@aernkevn

Have you tried anything put forward in this post?

[aernkevn]

I can't even logon ingame. I'm only shown the screen where I can cancel or continue...to the error screen. The only different character on my email is an underscore. My username is completely letters only.

[aernkevn]

Do the DLCs not automatically activate through Origin, after download and "installation"? I'll have to try your suggestion through BSN then.

[holger1405]

@aernkevn

In Origin, if you click the ME2 game cover > "extra content", is the Cerberus network unlocked?

You get a message the the DLCs are not authorized?

[aernkevn]

Yep. Shows as unlocked so I'm pretty stumped as to why it's not working as intended. I thought the DirectX installation error would be the only problem I'd encounter(already solved that), realized the DLCs weren't showing up when I started playing.

[holger1405]

@aernkevn

Do you get the DLCs are not authorized message?

What is the status of the DLCs in the "extra content" section.

Only this DLCs are included in the "On the house" Version:

Normandy Crash Site
Zaeed - The Price of Revenge
Cerberus Weapon and Armor
Arc Projector
Firewalker Pack

All this DLCs become available only after Shepard take command of the Normandy.

[aernkevn]

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@holger1405 wrote:

@aernkevn

Do you get the DLCs are not authorized message?

What is the status of the DLCs in the "extra content" section.

Only this DLCs are included in the "On the house" Version:

Normandy Crash Site
Zaeed - The Price of Revenge
Cerberus Weapon and Armor
Arc Projector
Firewalker Pack

All this DLCs become available only after Shepard take command of the Normandy.

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Yep, says unable to authorize the listed DLC (which you've enumerated, there are others that are free that I tried to install as well, but not a single one of them is "authorized")

Please log into the CB Network w/ the account used to purchase the DLC.

They're installed, and Cerberus Network is unlocked.

I try to connect via the console in the lower right of the main menu, and it just points out that there's an error in communicating to the servers.

And no, the DLCs never show up, even before or after first landing on Omega.

[holger1405]

@aernkevn

OK, this is a connection issue.

The password and email in game could be case sensitive.

Restart your router.

 If that not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)

 Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall

 If that not helps here is a EA connection troubleshooting guide.  

If that all fails, please report back.