Launch Error: "Direct3D is not available because computer is locked." [ Edited ]

[Dae314]

Hi All, I've been playing happily through ME2 for a few months now (33 hours logged), but today when I went to start the game I found that it refused to boot with the error in the title and above.  Nothing happens after I try to start the game except the error window pops up.  I've tried the following:

• Repair ME2 through Origin
• Update my GPU drivers
• Uninstall then reinstall ME2 through Origin
• Uninstall then reinstall ME2 without addons/DLC through Origin
• Multiple reboots between steps
• Checked dxdiag to make sure Direct3D is enabled (it is)
• Ran sfc /scannow (no problems detected)

My system is configured as follows:

• Windows 10 x64 Version 1703 OS Build 15063.296 (Creator's update)
• AMD 7970 GPU (Driver version window below)
• i7-4770K stock
• 8GB memory

I installed the Creator's update on 5/12, and I think that this is the first time I've tried to start ME2 under that update.  I'm not sure if the update may have affected the game.

[Dae314 · Accepted solution]

I've got some good news and some strange news.

Good news: I managed to start up ME2 this morning after my computer was shutdown over night.

Strange news: I'm not sure what I did.  Since I posted, I tried the following:

• Uninstalled my AMD drivers
• Booted into safe mode and checked the C:\Program Files\AMD folder and C:\AMD folder
• The C:\Program Files\AMD folder was empty, but the C:\AMD folder was not so I moved it to C:\AMD_old and made a new C:\AMD folder
• I then rebooted into regular mode and reinstalled the AMD drivers to the most recent level (same level as my screenshot)
• The driver install called for a reboot, and after that I tried opening Origin and starting ME2, but it failed with the same error
• I gave up at this point yesterday and went about my normal business till I shutdown for the night
• This morning after booting, I tried to start ME2 just to try (new day, new opportunity right?), and ME2 started successfully

The only thing I can think of is that the driver uninstall/clean reinstall worked, but in order for it to work, I had to shutdown Windows completely, not just restart.  If that is the solution it's rather odd.  Hope this helps anyone who runs into this issue in the future.

[Dae314 · Accepted solution]

I've got some good news and some strange news.

Good news: I managed to start up ME2 this morning after my computer was shutdown over night.

Strange news: I'm not sure what I did.  Since I posted, I tried the following:

• Uninstalled my AMD drivers
• Booted into safe mode and checked the C:\Program Files\AMD folder and C:\AMD folder
• The C:\Program Files\AMD folder was empty, but the C:\AMD folder was not so I moved it to C:\AMD_old and made a new C:\AMD folder
• I then rebooted into regular mode and reinstalled the AMD drivers to the most recent level (same level as my screenshot)
• The driver install called for a reboot, and after that I tried opening Origin and starting ME2, but it failed with the same error
• I gave up at this point yesterday and went about my normal business till I shutdown for the night
• This morning after booting, I tried to start ME2 just to try (new day, new opportunity right?), and ME2 started successfully

The only thing I can think of is that the driver uninstall/clean reinstall worked, but in order for it to work, I had to shutdown Windows completely, not just restart.  If that is the solution it's rather odd.  Hope this helps anyone who runs into this issue in the future.