Re: Equalizer Pack cannot be downloaded

by NWonkier
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Original Post

Equalizer Pack cannot be downloaded

★★ Novice

I'm Replaying the games and cannot seem to download the Equalizer pack on the Xbox one using the marketplace, the Cerberus network or the online market place.

Message 1 of 7 (1,086 Views)

Re: Equalizer Pack cannot be downloaded

Community Manager

@NWonkier Hi, what happens when you try to download it? If you're logged into this page can you grab it?

Thanks. 

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Message 2 of 7 (1,018 Views)

Re: Equalizer Pack cannot be downloaded

★★ Novice

When I attempt to buy it on the xbox marketplace or on the Cerberus network it says: Sorry this offer is not valid in your region. I live in the us

Message 3 of 7 (1,008 Views)

Re: Equalizer Pack cannot be downloaded

Community Manager

Thank you. Can I check what region you're in?

 

Is this the account you're trying to make the purchase on?

Hopefully this info will help to get things cleared up. 

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Message 4 of 7 (978 Views)

Re: Equalizer Pack cannot be downloaded

★★ Novice

I live in Washington state USA, yes you can check. Also yes this is the account i am attempting to make this purchase on.

Message 5 of 7 (958 Views)

Re: Equalizer Pack cannot be downloaded

Community Manager

Excellent, thanks. Just to ensure that there isn't any sort of local caching issue can you try a restart of your system? Hold the front button until it beeps and shuts down. 

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Message 6 of 7 (946 Views)

Re: Equalizer Pack cannot be downloaded

★★ Novice

I tried this and it still hasn't worked

Message 7 of 7 (916 Views)