key already redeemed

[the_ripperPol]

I would like to redeem old Mass Effect key which was added to polish game magazine CD Action. Unfortunately, the client throws out an error "the key has already been redeemed". I tried making a new case, but this feature seems to be abandoned, it only redirects to make a call page...Which makes no sense because I won't be able to provide the proof of purchase this way anyways. I've already had such issue in the past, which was quickly resolved by providing necessary proof via email. Is there a way to contact support to have new case created(and hopefully quickly resolved either by receiving new key or having the game directly added to the library)?

[EA_Archi]

Hello @the_ripperPol 

I am sorry, but Help.ea is the only way to get in touch with EA Advisors. You can change your country in the upper right corner, to see if other options are available.

Cheers,

Archi