September 2014
Installation of the game was successful, but I can click on the game all I want and it won't open.
I have tried repairing the game under "my games", I have uninstalled and reinstalled it completely and no change.
Running it on compatibility troubleshooting did not work either; that was when the error message came up that phonon4.dll is missing.
In another post in the forum someone said their missing product code was the problem, but I see mine, so that doesn't apply to me...
None of the sites on the web for dll download are trustworthy, is there another way to solve this problem?
Solved! Go to Solution.
September 2014
I have now solved this problem myself, although not in a way that makes an awful lot of sense.
I tried dowloading the entire game again using the CDs this time, which still didn't work.
Finally (since I'd bought the trilogy) I decided to just load Mass Effect 2 as well, and who knew.
The phonon4.dll issue solved itself once Mass Effect 2 was installed.
September 2014
I have now solved this problem myself, although not in a way that makes an awful lot of sense.
I tried dowloading the entire game again using the CDs this time, which still didn't work.
Finally (since I'd bought the trilogy) I decided to just load Mass Effect 2 as well, and who knew.
The phonon4.dll issue solved itself once Mass Effect 2 was installed.
May 2017
did not work for me at all when i press play it seems to go into the ad screen and then just bombs out with both games
May 2017
You have the same error massage? (phonon4.dll missing)
May 2017
yes i do have the same error
can any1 help me
May 2017
Try to repair the game. (in Origin > Game Library > right click ME > Repair)
May 2017
I solved the problem by disk clean up redownloading and reinstalling origin and taking out the zip files from the from direct x