Unlocked AI Hacking Trophy, however, the bonus talent does not show up when creating a new career [ Edited ]

[TrulyBarbaric]

See subject line. I unlocked the AI Hacking Trophy, but the subsequent bonus talent does not show up when creating a new career. This is on the PS3 version of the game that came with the Mass Effect Trilogy. I was originally advised to wait 24 hours and try again, however, this did not work.

I was advised to submit this by Support Agent Vikas - Case ID: 12935710

EDIT: I went and created another career and unlocked Assault Rifles. I went to create a new career and the Assault Rifle bonus talent does show, however, the AI Hacking bonus talent does not. The only thing I can summize I did differently is I never saved after earning the AI Hacking trophy and just quit. Is there anyway to get this fixed? Getting super frustrated. I am getting to the point where I am considering returning my copy of Mass Effect Trilogy to Amazon because EA Customer Support is giving me the run around.

2nd EDIT: Adding screenshots below.

PSN Trophy: http://i61.tinypic.com/am71tz.jpg

In-Game Trophy: http://i61.tinypic.com/e0obc6.jpg

Bonus Talent Screen(showing talent is missing): http://i59.tinypic.com/25f2gat.jpg

3rd EDIT: Version: PS3 Physical Disc copy Mass Effect 1 that comes with Mass Effect Trilogy.

[TrulyBarbaric · Accepted solution]

ISSUE RESOLVED!!! (Only posting this in case some other poor sod gets stuck in my position later on down the line)

How to fix: Delete "Game Progress/Settings" in the Saved Data Utility. Delete "Mass Effect Game Data" from inside Data Utility. Restart PS3. Reinstall "Mass Effect Game Data" when prompted when starting Mass Effect. Create a new career. Redo all lost trophys and SAVE THE GAME before quitting. I think my problem was in not saving the game after finishing the AI Hacking trophy. This ended up creating a problem in the "Game Progress/Settings" file I would assume.

I would like to add that EA Customer Service was absolutely worthless in fixing this issue. The only thing they did was dodge questions, avoid helping, and telling me outright false information. I would file a complaint, however, they have made their website so confusing the navigate and the people in EA Chat talk like robots so I might just end up making myself vomit instead. Will look into sending an email to the board of directors about their poor customer service. Not much else I can think off. Thanks for nothing EA!

[TrulyBarbaric]

Anyone? EA Customer Support is not helping. They keep telling me to wait a couple days. For what they cannot tell me. Supposedly their "technicians" are working on the problem. What problem? Can't tell me. Its been 2 days since this problem started now and no help from EA Support and no answers from anyone here. I have scoured the internet and found people reporting this issue going back years. Unfortunately, none of the posts contained anyone able to fix the issue or anyone answering what the problem is caused by.

EA: I am the customer from hell. I will not go away, I will not be ignored. I will contact you every day, I will bump this post every day until my voice is heard.

[TrulyBarbaric]

48+ hours and issue is still happening. No assistance provided by EA Customer Support.

[TrulyBarbaric]

Contacted EA Customer Support AGAIN. This time advised to wait for Specialist team to respond. Not given an ETA but assurred they are required to respond. Fair enough... I will wait... for now.

[ThandalNLyman]

Thes

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@elazulhp wrote:

<snip> 

EA: I am the customer from hell. I will not go away, I will not be ignored. I will contact you every day, I will bump this post every day until my voice is heard.

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These forums (the "Answer HQs") are for player-to-player self-help and technical discussions.

They are not the place for "offical game support", and no one here is under any obligation to respond to anything at all.

We're all just fellow players, doin' the best we can...

You need to be talking to the EA Game Advisors using the Help Center, which you are apparently already doing.

So bumping your post here every day will do nothing except annoy others and make you look like a spoiled child.

[TrulyBarbaric]

Spoiled child? **bleep** please! I'm a paying customer who is entitled to have a fully working product as advertised. In response to the rest of your post if what you are telling me is true then they have been lying to me. I was told by EA Customer Support to come here and make a thread and that a "Specialist Developer Team" would be required to respond to it and assist me. I have contacted EA Customer Support no less than 6 times regarding this issue. They have done absolutely nothing to remedy the issue. Worst customer service I have ever seen out of ANY company I have run across. I guess those 2 Golden Poo awards were not a joke after all.

[ThandalNLyman]

As a "paying customer", you can (and should) use the paid customer support staff (i.e. the Game Advisors.)

As I said, we're all just fellow players who voluntarily share what tips and tricks we've acquired by playing the games. The EA staff here in the AHQ can only do a little more than the rest of us. And even that is mostly making sure that players with technical issues which require the Game Advisors to correct make contact with the Game Advisors.

You're past needing help getting in contact with the right people, and no one here can do any more for you. So complaining here daily, as you threatened to do, is just whinging. Hence my "spoiled child" remark.

[TrulyBarbaric]

By "paid advisors" you are referring to the EA Chat right? Where it connects you to someone from india or is there another way to get ahold of someone to assist with this? I have talked to the people in the chat window 6 or so times already. They keep referring me here for help and then close out my case... so you are telling me to contact them and they are telling me to post here. Doesn't there seem to be a problem with that?

[TrulyBarbaric]

5th day since this issue began without any assistance provided by EA Customer Support.

Playing around on my own I managed to make the issue worse. I went into the saved data utility and deleted the Mass Effect game settings. Was hoping that since it was deleted it would automatically restore itself. What it did instead was delete all the other bonus talents I had unlocked. 

Note to people of future times: Do not do that.

Will try again with EA Customer Support this weekend.

[ThandalNLyman]

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@Elazul2k wrote:

By "paid advisors" you are referring to the EA Chat right? Where it connects you to someone from india or is there another way to get ahold of someone to assist with this? I have talked to the people in the chat window 6 or so times already. They keep referring me here for help and then close out my case... so you are telling me to contact them and they are telling me to post here. Doesn't there seem to be a problem with that?

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Yes, there is a problem with that.  And it's on their end. 

The "Answer HQ" is nothing more than a collection of posts, almost all by players, about their experiences and troubleshooting techniques. Players can, should, and do point the Game Advisors to the topics here for more details about issues.

Game Advisors should NEVER point players here unless it's to a [SOLVED] post!

Post your Help Case ID # and the EA "Community Managers" who help keep order around the AHQ can track it back to whichever GA is giving such poor support.