Re: Problem Event Name: APPCRASH

by EA_Barry
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Original Post

Accepted Solution

Problem Event Name: APPCRASH

★★★ Newbie

Cannot launch the first game.  The other two work fine.

Steps taken.

Tried to uninstall Mass Effect one and reinstall via disks.  No Resolve.  Unistalled again reinstalled via download.  No resolve

Equipment and software

I have an HP Pvillion Elite PC,  Intel I7 860 2.80 GHz 4 gig Ram 64 bit Windows 7 Home Premium service pack 1 with a radeon 4600 Driver 8.970.100.1100

Issue

Installed Origin then Mass Effect trilogy.  Mass Effect 2 and 3 launch fine but the original Mass Effect will not complete a launch from the exe file with the following issues presented by Microsoft windows 7 Home Premium notification box

 

 

Mass Effect has stopped working

 

Problem details as folloows

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: MassEffect.exe

Application Version: 1.2.20608.0

Application Timestamp: 4a55fea1

Fault Module Name: MassEffect.exe

Fault Module Version: 1.2.20608.0

Fault Module Timestamp: 4a55fea1

Exception Code: c0000005

Exception Offset: 008b752d

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

 

Please help

 

Message 1 of 3 (3,480 Views)

Accepted Solution

Re: Problem Event Name: APPCRASH

★★★ Newbie

Never mind.  I updated the video driver and then ran the windows compatability option on the exe file and it worked fine.


@thefreeman117 wrote:

Cannot launch the first game.  The other two work fine.

Steps taken.

Tried to uninstall Mass Effect one and reinstall via disks.  No Resolve.  Unistalled again reinstalled via download.  No resolve

Equipment and software

I have an HP Pvillion Elite PC,  Intel I7 860 2.80 GHz 4 gig Ram 64 bit Windows 7 Home Premium service pack 1 with a radeon 4600 Driver 8.970.100.1100

Issue

Installed Origin then Mass Effect trilogy.  Mass Effect 2 and 3 launch fine but the original Mass Effect will not complete a launch from the exe file with the following issues presented by Microsoft windows 7 Home Premium notification box

 

 

Mass Effect has stopped working

 

Problem details as folloows

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: MassEffect.exe

Application Version: 1.2.20608.0

Application Timestamp: 4a55fea1

Fault Module Name: MassEffect.exe

Fault Module Version: 1.2.20608.0

Fault Module Timestamp: 4a55fea1

Exception Code: c0000005

Exception Offset: 008b752d

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

 

Please help

 


 

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Message 2 of 3 (3,768 Views)

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Re: Problem Event Name: APPCRASH

★★★ Newbie

Never mind.  I updated the video driver and then ran the windows compatability option on the exe file and it worked fine.


@thefreeman117 wrote:

Cannot launch the first game.  The other two work fine.

Steps taken.

Tried to uninstall Mass Effect one and reinstall via disks.  No Resolve.  Unistalled again reinstalled via download.  No resolve

Equipment and software

I have an HP Pvillion Elite PC,  Intel I7 860 2.80 GHz 4 gig Ram 64 bit Windows 7 Home Premium service pack 1 with a radeon 4600 Driver 8.970.100.1100

Issue

Installed Origin then Mass Effect trilogy.  Mass Effect 2 and 3 launch fine but the original Mass Effect will not complete a launch from the exe file with the following issues presented by Microsoft windows 7 Home Premium notification box

 

 

Mass Effect has stopped working

 

Problem details as folloows

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: MassEffect.exe

Application Version: 1.2.20608.0

Application Timestamp: 4a55fea1

Fault Module Name: MassEffect.exe

Fault Module Version: 1.2.20608.0

Fault Module Timestamp: 4a55fea1

Exception Code: c0000005

Exception Offset: 008b752d

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

 

Please help

 


 

Message 2 of 3 (3,769 Views)

Re: Problem Event Name: APPCRASH

Community Manager

Thanks for coming back to post your fix.

barry.png
Message 3 of 3 (3,472 Views)