October 2014 - last edited October 2014
Every time I get in the elevator on Feros it crashes with this error message
I'm running the version downloaded from Origin so it has the latest patches and DLC already installed.
If I click OK I then get a Mass Effect has stopped working error box with the following information in it....
Problem signature:
Problem Event Name: APPCRASH
Application Name: MassEffect.exe
Application Version: 1.2.20608.0
Application Timestamp: 4a55ff66
Fault Module Name: wrap_oal.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 46927487
Exception Code: c0000005
Exception Offset: 07d8f9e0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
or it just hangs and if I manually kill it I get an error box with this information in it...
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: MassEffect.exe
Application Version: 1.2.20608.0
Application Timestamp: 4a55ff66
Hang Signature: 6386
Hang Type: 2049
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081
Additional Hang Signature 1: 638681845ebe26248f8a1cf29181358e
Additional Hang Signature 2: 63ef
Additional Hang Signature 3: 63ef7460015dffc4e8231b5f556f09cc
Additional Hang Signature 4: 6386
Additional Hang Signature 5: 638681845ebe26248f8a1cf29181358e
Additional Hang Signature 6: 63ef
Additional Hang Signature 7: 63ef7460015dffc4e8231b5f556f09cc
October 2014
If Origin allows it, repair the installation. If that option doesn't exist, go into the config utility and find the repair tab. Then delete the local shader cache.
If all of this fails, reinstall the game.
It may also help if you posted your system specs, since general protection fault is often tied so unsupported hardware.