December 2016
I bought the game and I have a valid key of it, but I can not activate on the Origin platform through the links below:
https://activate.ea.com/gameactivation.do
or
https://activate.ea.com/applyentitlement.do
I always find the error "The product code you entered is not valid. Please confirm that the code has been entered correctly." I tried to contact the support, but I could not find the right place. Can you help me?
Solved! Go to Solution.
December 2016 - last edited December 2016
You should redeem the code directly in Origin. (Origin > Redeem product code.)
If that don't works, you should contact EA directly. If you are not from the US change the country in the top right corner.
If your region is not available, see this guide.
More international Telephone numbers:
Germany +49221 - 37050193
Austria: +43 720 88 33 49
Mexico: +52 33 4770 5297
Norwegian: +47 21 08 17 06
Dutch: +31 20 80 83 219
Swiss +41 225 18 10 05
December 2016 - last edited December 2016
You should redeem the code directly in Origin. (Origin > Redeem product code.)
If that don't works, you should contact EA directly. If you are not from the US change the country in the top right corner.
If your region is not available, see this guide.
More international Telephone numbers:
Germany +49221 - 37050193
Austria: +43 720 88 33 49
Mexico: +52 33 4770 5297
Norwegian: +47 21 08 17 06
Dutch: +31 20 80 83 219
Swiss +41 225 18 10 05
December 2016
Thanks, but even directly at Origin, it did not work. I'll try to call the support tomorrow, I found the number for my region.
Is there any other way to contact EA? Online chat or email? Thank you.
December 2016
The first link I posted is for the chat, but it might not be available in your region.
December 2016 - last edited December 2016
Oh, I changed the region and it appeared (don't know if this is allowed, but...). Thank you, helped me a lot! :D
December 2016
If it helped.
Good to hear, have fun gaming!