I own a valid CD key for Mass Effect, but I can't activate the game on Origin

by 4rcticM0nkeys
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Accepted Solution

I own a valid CD key for Mass Effect, but I can't activate the game on Origin

★★ Novice

I bought the game and I have a valid key of it, but I can not activate on the Origin platform through the links below:

 

https://activate.ea.com/gameactivation.do
or
https://activate.ea.com/applyentitlement.do

 

I always find the error "The product code you entered is not valid. Please confirm that the code has been entered correctly." I tried to contact the support, but I could not find the right place. Can you help me?

Message 1 of 6 (679 Views)

Accepted Solution

Betreff: I own a valid CD key for Mass Effect, but I can't activate the game on

[ Edited ]

@4rcticM0nkeys

 

You should redeem the code directly in Origin. (Origin > Redeem product code.)

 

If that don't works, you should contact EA directly. If you are not from the US change the country in the top right corner.

 

If your region is not available, see this guide. 

More international Telephone numbers:

Germany +49221 - 37050193

Austria: +43 720  88 33 49

Mexico: +52 33 4770 5297

Norwegian:  +47 21 08 17 06

Dutch: +31 20 80 83 219

Swiss  +41 225 18 10 05

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson

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Message 2 of 6 (761 Views)

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Betreff: I own a valid CD key for Mass Effect, but I can't activate the game on

[ Edited ]

@4rcticM0nkeys

 

You should redeem the code directly in Origin. (Origin > Redeem product code.)

 

If that don't works, you should contact EA directly. If you are not from the US change the country in the top right corner.

 

If your region is not available, see this guide. 

More international Telephone numbers:

Germany +49221 - 37050193

Austria: +43 720  88 33 49

Mexico: +52 33 4770 5297

Norwegian:  +47 21 08 17 06

Dutch: +31 20 80 83 219

Swiss  +41 225 18 10 05

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 2 of 6 (762 Views)

Betreff: I own a valid CD key for Mass Effect, but I can't activate the game on

★★ Novice

Thanks, but even directly at Origin, it did not work. I'll try to call the support tomorrow, I found the number for my region.

 

Is there any other way to contact EA? Online chat or email? Thank you.

Message 3 of 6 (655 Views)

Betreff: I own a valid CD key for Mass Effect, but I can't activate the game on

@4rcticM0nkeys

 

The first link I posted is for the chat, but it might not be available in your region.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 4 of 6 (650 Views)

Betreff: I own a valid CD key for Mass Effect, but I can't activate the game on

[ Edited ]
★★ Novice

Oh, I changed the region and it appeared (don't know if this is allowed, but...). Thank you, helped me a lot! :D

Message 5 of 6 (648 Views)

Betreff: I own a valid CD key for Mass Effect, but I can't activate the game on

@4rcticM0nkeys

 

If it helped. Wink

Good to hear, have fun gaming!

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 6 of 6 (635 Views)