Graphic error in character creation

[Dragoness31]

So I've loaded the game onto my new laptop with Windows 8. When I went into character creation, my character just had black where her eyes would be. Anyone know what might have caused this?

[Fred_vdp]

This happens when you're running on incompatible graphics hardware.

If you have an Nvidia GPU, go to the Nvidia control panel and make sure the PC doesn't switch to integrated graphics in games.

If you don't have an Nvidia GPU, please post your hardware specs.

[Dragoness31]

I do have a Nvidia GPU and I've gone into the Control Panel. I'm not sure where exactly I'm supposed to change those settings once I get there.

I have:

Set PhysX Configuration
Manage 3d Settings
Adjust image settings with preview

I changed Set PhysX Configuration to GeoForce GTX 870M, then restarted the computer. The character I'm trying to create still has no eyes.

Not sure exactly what specs you want, but here's stuff that might help:

System Information
------------------
Time of this report: 8/23/2014, 01:03:08
Machine name: *****************
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: G750JS
BIOS: G750JS.205
Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16266MB RAM
Page File: 3600MB used, 15610MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

Display Devices
---------------
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_157D1043&REV_06
Display Memory: 11110 MB
Dedicated Memory: 2977 MB
Shared Memory: 8133 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO1720
Native Mode: 1920 x 1080(p) (60.010Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3379 (English)
Driver Version: 10.18.10.3379
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 1/5/2014 20:29:12, 10591744 bytes
WHQL Logo'd: Yes

Card name: NVIDIA GeForce GTX 870M
Manufacturer: NVIDIA
Chip type: GeForce GTX 870M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_1199&SUBSYS_157D1043&REV_A1
Display Memory: 11110 MB
Dedicated Memory: 2977 MB
Shared Memory: 8133 MB
Current Mode: n/a
Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4052 (English)
Driver Version: 9.18.13.4052
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 7/2/2014 13:48:32, 17555104 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: n/a
Vendor ID: 0x10DE
Device ID: 0x1199
SubSys ID: 0x157D1043
Revision ID: 0x00A1
Driver Strong Name: oem34.inf:0f066de375b49660:Section270:9.18.13.4052ci\ven_10de&dev_1199&subsys_157d1043
Rank Of Driver: 00DA0001
Video Accel: n/a
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

This may be more than you need.

[Fred_vdp]

In the Nvidia control panel, go to 'Manage 3D settings'. Then under 'global settings', make sure it's not set to pick a GPU automatically.

I no longer use an Nvidia GPU, so I got this info from Lenovo's help site: http://support.lenovo.com/us/en/documents/ht078706

[Dragoness31]

I've done that and all human characters have no eyes.

[Gorath_the_Elder]

If there was an Origin repair option, that would be helpful, although I can recall none having been offered in ME-1.  My bet is some missing or corrupted texture files, and the only fix I can imagine to use to fix it is an uninstall / reinstall procedure.