CD key mass effect does not work

[Zegtry]

Hello, I recently purchased the mass effect 1 games on the original portal (not hardware version) and at the launch of the game asked me my key back CD but once that page comes up and more information when I cancels told me that my key is not good. that can do? thank you for helping me and good day to you.

[Fred_vdp]

I think you best contact official support about this. http://help.ea.com/contact-us