Bioware Points

[Monstaaaa]

Hello, 

i bought bioware poinst just a hour ago but i did not get them. My email says i paid and i it would go automaticly in my account but nothing happens. Anyone an idea?

[EA_Kristi · Accepted solution]

@Monstaaaa Are the points still missing? If so, please contact an Advisor as they can check the transaction and your account to see what exactly happened there:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin) and select Next
3. Select your platform and then 'Next' 
4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let us know if you run into any issues with this!

- Kristi

[EA_Kristi · Accepted solution]

@Monstaaaa Are the points still missing? If so, please contact an Advisor as they can check the transaction and your account to see what exactly happened there:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin) and select Next
3. Select your platform and then 'Next' 
4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let us know if you run into any issues with this!

- Kristi