Tournament Reset?!?!

[C4rolinaR]

The tournament was reset, so I was dropped to- the 106th percentile. Which, doesn't exist in common sense terms. I was at 4%, and then it got reset with the server crashing. Is this going to be fixed? 

[EA_Barry · Accepted solution]

To help us to help you regarding this issue, please prepare the following items. Please note we do not want you to post these things here, we want you to have these at hand when you contact us. Otherwise, these items will be requested of you and lengthen the whole process.

• A screenshot of your Captain Status to show the tier you were in
• If from Season H2H, a screenshot of tier status showing you reached Hall of Fame
• Info on which Weekend Tournament that the reward was missing from
• Your UID: https://help.ea.com/en-us/help/madden/madden-nfl-mobile/how-to-find-your-madden-nfl-mobile-user-id

Once prepared, Contact Us for assistance.

Thank you and apologies for this inconvenience.

*marked as solution for player visibility.

[cbuckfd423]

Top 10% h2h rewards are not being rewarded

[Kevinsonice2001]

I haven’t recieved my rewards for being top 10 %.
My ign is kevinsonice

[scottgarvey427]

I thought it was 1% and I finished in the top 1% and got only the HoF rewards. Didn’t get the 500 cash but was really hoping on the Elite coach of my choice. EA totally screwed us

[scottgarvey427]

Yeah it’s top 10%. Got snubbed

[AbC7092a8862229]

Submitted two cases for the same issue.

The first one apparently flew off into the void because the case number it refers to never shows up when I click the link in the email confirmation.

Thankfully the 2nd one got a response however that response was essentially sorry for the inconvenience have a free pro pack on us. Because apparently a pro pack is somehow basically equivalent to 500 madden cash and a your choice coaches pack.

[vanw17]

I completed the second h2h season.  According to ea I was ranked top1%.  But yet. Ea has failed to deliver the promised rewards of 1 elite coach my choice, 500 madden cash, and 5000 xp points.  I have talked to a game advisor who's suggestion is to post on muthead.   No response or even an explanation from ea.   Any one else in this situation?    I have sent them screen shots. But yet no one does anything.   Extremely poor experience.   Game advisor who called me was completely worthless.  Wha can I do?

[scottgarvey427]

thanks bro for the reply. That totally sucks.What a joke. Really not digging the new format for the new game and have no faith in EA  I spent all the time working my way up the ladder in h2h for the elite coach. Wondering about the people who had 200 million fans if they got screwed too.

[Carlson126]

According to the Leaders screen under Head to Head (H2H), I was listed as being in the Top 1% prior to the period ending the other night. However, I only received the Tier reward and did not receive the Top 10% Reward. Because it said I was in the Top 1%, I decide not to try to go any higher, which I would have done if I thought I needed to to be in the Top 10%. What can I do to get this missing reward of the elite coach, 5000 XP, and 500 MC?

[IcingMyBallz]

Yes same here. Ended up in HOF for H2H and got the rewards for being in that tier, but did not recieve the rewards for being in the Top 1%. Sent an email with a response today that they would offer a Pro Pack for compensation and that unless more people were affected and post in forum that there is nothingelse they can do.