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Madden 25 Ultimate Team Football Outsiders Issue

by EA_Barry
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ORIGINAL POST

Re: Madden 25 Ultimate Team Football Outsiders Issue

★★★★ Novice
Dear EA,
I purchased both with money and coin at 10:13 pm CST when I got home without the knowledge of your error. It was not until sometime later that I was made aware of the situation. This was roughly 11:50 pm CST. As you can look up I am a good customer of MUT. My game tag is "clintsav". Please advise on my options. Thanks
Message 21 of 260 (297 Views)
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Re: Madden 25 Ultimate Team Football Outsiders Issue

[ Edited ]
★★★ Newbie
I bought my packs with my debit card and never got a Navarro Bowman.
My GAMERTAG is: TheOfficial HK
CONSOLE: xbox 360
Message 22 of 260 (296 Views)
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Re: Madden 25 Ultimate Team Football Outsiders Issue

★★★ Newbie
I as well did not recieve the loyalty packs my game keeps saying i have and i'm not getting my weekly packs. Plz help me!
GAMERTAG: TheOfficial HK
CONSOLE: xbox 360
Thanks.
Message 23 of 260 (295 Views)
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Re: Madden 25 Ultimate Team Football Outsiders Issue

[ Edited ]
★★★★ Novice

Gamertag: BluRayXL

Console: Xbox One

Estimated Time of Purchase: Around 8:05 to 8:10

Message 24 of 260 (288 Views)
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Re: Madden 25 Ultimate Team Football Outsiders Issue

★★★★ Novice

I spent 40k and my gamer tag is inurcloset19.  i play on xbox one and i bought the packs around 9:05-9:30

Message 25 of 260 (289 Views)
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Madden 25 Ultimate Team Football Outsiders Issue

★★★★ Newbie

PSN: a987654321we

Console: PS4

Estimated Time Of Purchase: 8:00-8:30

Message 26 of 260 (286 Views)
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Re: Madden 25 Ultimate Team Football Outsiders Issue

★★★★ Newbie
I bought a 38 pack bundle and was never compensated for it. GT is Homicidal N1nja
Message 27 of 260 (284 Views)
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Re: Madden 25 Ultimate Team Football Outsiders Issue

★★★★ Novice

Gamertag: FatKidsRevenge

Console: Xbox One

Estimated Time of Purchase 9:05

 

7 pack bundle with cash and 100k coins on single pro packs

Message 28 of 260 (284 Views)
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Re: Madden 25 Ultimate Team Football Outsiders Issue

★★★ Newbie
Studebaker 11
Xbox 360
Only bought a few packs between 9-10
Message 29 of 260 (283 Views)
0

Re: Madden 25 Ultimate Team Football Outsiders Issue

★★★★ Novice
I haven't got my coins ether and I spent around 155k between 9:30-10:00 pm and I got absolutely nothing my gamer tag is Zombiesyayer please help me get my coins back
Message 30 of 260 (280 Views)
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Accepted Solution

Community Manager

We’re aware of an issue that occurred over the weekend wherein some players purchased items within Madden NFL 25 Ultimate Team expecting to receive specific players.  We’ve since found an error where not all of the players were available during the purchase window.  As a result we’ve gone ahead and refunded those found to have purchased eligible packs during 9:00 – 10:30 pm EST, Friday January 24th.  Additionally, we are also in process of refunding purchases made by coins and look to have those refunds processed in the next 24 hours.

 

If you purchased during this time frame and found you have not received a refund, please provide us the following information here and we’ll review further:

 

Gamertag/PSN ID:

Console:

Estimated Time of Purchase:

 

We are unable to proceed with our investigation of your case if these three information points are not provided by you.

 

I am marking this post as the solution to help ensure people provide the information we need to resolve individual cases.

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