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Keeper
rhoustee
Posts: 5
Registered: ‎09-02-2012
Accepted Solution

EA live chat. No Advisor

Well I keep on trying to go get help from EA live chat but for all three of the it says that there is not an Advisor available!

crinrict
Posts: 47,060
Topics: 176
XP: 4,392
Solutions: 4,078
Registered: ‎07-18-2012

Re: EA live chat. No Advisor

  1. Make sure to choose a game, platform, category
  2. Make sure to choose US as your country
  3. Use Firefox as your browser, works best for me.
  4. Don't think it's a 24h thing, check back later (it was labor day in the US on Monday, so maybe live chat was closed)


Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
vaseha
Posts: 6
Registered: ‎10-29-2012

Re: EA live chat. No Advisor

help without my permission changed the e-mail address help to restore


rhoustee wrote:

Well I keep on trying to go get help from EA live chat but for all three of the it says that there is not an Advisor available!


help without my permission changed the e-mail address help to restore

EA_Dennis
Posts: 7,501
Topics: 190
XP: 2,015
Solutions: 2,938
Registered: ‎09-22-2012

Re: EA live chat. No Advisor

Hi vaseha,

 

If you have lost access to your Origin account because the email address was changed by someone else, then please create a new temporary Origin account in order to contact a Game Advisor.

After some security checks they should be able to assist you with this matter.

 

Let me know if you need anything else. Thanks.

Keeper
vaseha
Posts: 6
Registered: ‎10-29-2012

Re: EA live chat. No Advisor

 the account is that further?

EA_Dennis
Posts: 7,501
Topics: 190
XP: 2,015
Solutions: 2,938
Registered: ‎09-22-2012

Re: EA live chat. No Advisor


vaseha wrote:

 the account is that further?


Hi again, 

 

I'm really sorry if I didn't understand you correctly, but could you please elaborate further on what you mean with "the account is that further?"

 

Many thanks in advance.

Dennis



Keeper
vaseha
Posts: 6
Registered: ‎10-29-2012

Re: EA live chat. No Advisor

In total that at me now is it is the payment account before Battlefild3 ArmoredKill Retail LUX LUXEMBURG EA order *ORIGIN.COM 25.06 1 499,00 rub.

Keeper
vaseha
Posts: 6
Registered: ‎10-29-2012

Re: EA live chat. No Advisor

[ Edited ]

 You: help!!!! At me replaced the e-mail address in an origin. here my account of purchase of Battlefild 3 VISA CLASSIC
[Removed - Admin. Please do not post potentially personal information on any public forum] DRI*EA*ORIGIN.C ORIGIN.COM LUX EUR 23.99 1027.97
return me my games!!!!

Screen Name
vaseha

EA_Dennis
Posts: 7,501
Topics: 190
XP: 2,015
Solutions: 2,938
Registered: ‎09-22-2012

Re: EA live chat. No Advisor

Hi vaseha,

 

As I said in my first post here, please contact a Game Advisor via http://help.ea.com/contact-us and they will be able to assist you with this matter.

I am very sorry that there is not much I can do for you via forums. 

 

Thank you for your understanding.

Keeper
vaseha
Posts: 6
Registered: ‎10-29-2012

Re: EA live chat. No Advisor

I wrote already many messages and all of them remained without the answer