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EA Servers are not available

by xxdubsxx
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Original Post

EA Servers are not available

★★★★ Novice

When i accept the ToS and privacy policy and it goes to finish my account... it says 'EA Servers are not available'.

 

When i create a completely different account it gives me an error...

 

Why cant i connect?  My friends are playing online and i cant?  I subscribed to Live solely for this game, for 6 months.... this doesnt feel very good and the apparent lack of support on this board is discouraging.  Please help.

Message 1 of 36 (21,709 Views)

Re: EA Servers are not available

★★★★ Novice

same here.

Message 2 of 36 (21,539 Views)

Re: EA Servers are not available

[ Edited ]
★★★★ Novice

a tech support person from EA had me do a number of things and so far no solution.  They include: clearing the cache, wiping everything from madden off and trying again to see if the game was corrupt (couldnt be, the demo wouldnt let me connect either), we reset the date to 11/5/2005 , we power cycled the modem, we power cycled the router, we bypassed the router, we made sure the ports were correct.

 

After all that, I am no closer than I was before to playing online.  My case was forwarded on to a supervisor and they will 'email me within 2-4 days'.  Needless to say this is driving me crazy.  I'm wasting valuable time and money.  Not a ton of time or money, but I digress.

 

I subscribed to xbox live for 6 months just for Madden 13... I WANT TO PLAY IT ONLINE!  Please hire enough tech support people to troubleshoot your customer's problems in a timely manner.

 

Edit: I would also like to note that my other games work just fine and my connection to Xbox live is in working order.  Its just that origin crap/EA servers.

Message 3 of 36 (21,534 Views)

Re: EA Servers are not available

★★★★ Novice

bump... please help...

Message 4 of 36 (21,514 Views)

Re: EA Servers are not available

Community Manager (retired)

Hello xxdubsxx,

 

We're looking into your issue. Can you confirm that you have redeemed your online pass?

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Message 5 of 36 (21,503 Views)

Re: EA Servers are not available

★★★★ Novice

I'm having the same issue. I contacted EA Help and after some troubleshooting, they deemed I was experiencing packet loss. Told me to contact my ISP. ISP confirmed I was having packet loss, so I went in and got myself a brand new modem.

 

I come home, install modem, contact them to see if my packet loss issue was resolved, it was.

 

Boot up Madden "EA Servers are currently unavailable. Please try again later."

 

I don't know what else to do.

Message 6 of 36 (21,498 Views)

Re: EA Servers are not available

Community Manager (retired)

Try the troubleshooting procedure again with this new modem:

 

Open ports (for the proper platform), powercycle both router and modem or attempt to bypass the router and directly connect to the modem.

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If this message helped you, please give it a bit of XP! Click the XP button at the bottom right of this post.
If it answered your question, click "Accept as solution". Thanks!

--------------------------------------------------------------------------------------------------------------ᕕ( ᐛ )ᕗ---------------------
Message 7 of 36 (21,486 Views)

Re: EA Servers are not available

[ Edited ]
★★★★ Novice

when i click redeem code it tried to give me the privacy policy, which it says it retrieves from an EA server... when i put in my info and password, it goes to load and says 'EA servers are not available'...  So no, i havent been able to redeem my online pass yet either.

 

My ISP hasnt found any issues with my connection.  All other forms of Xbox live and internet are working just fine.

Message 8 of 36 (21,473 Views)

Re: EA Servers are not available

★★ Apprentice

I ran into this last night and was able to connect if I went to the main menu and hit the Right Trigger to manually sign in.

 

Maybe give this a try?

Message 9 of 36 (21,460 Views)

Re: EA Servers are not available

★★★★ Novice

i have tried this, it didnt work.

Message 10 of 36 (21,439 Views)

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