08-28-2012 11:53 AM
When I started the game, I get a screen titled "Origin Account (EA) Creation". My email is already entered. I'm asked to enter and confirm a password (I use upper and lower case letters, as well as numbers and they match). I hit submit. After choosing my contact perferences, I hit submit and get the following message: ""Unable to retrieve account information. Please try again."
Can anyone help me please?
Solved! Go to Solution.
08-29-2012 02:56 AM - edited 08-29-2012 02:57 AM
Do you have issues connecting to existing Origin accounts, or creating them? If the latter, I suggest creating them beforehand (using a regular browser) and then trying to log on to them on your consoles.
08-29-2012 07:33 PM - edited 08-29-2012 07:36 PM
@eafrancois Then what the heck is the point of having an in game creation system if it doesn't work?
I had the same problem. What I found (by trying to log in here actually) is that I already had an origin account that I apparently created in 2011 but have no memory of. Once I put the same password for that account in the "Origin Creation" screen (despite it not actually creating an account, but linking it), it worked. So I hope that helps somebody out there!
Good job EA with a confusing system!!
08-30-2012 03:07 AM
Thanks for your feedback, apple4ever.
Could you give a step-by-step of the process you followed, for others who might have similar experiences?
08-31-2012 07:53 PM
I go to sign into my ea account on Madden 13 and it says I have to put in a parents email address and password so I do and it says it is unable to retrieve account information and please try again. Every time I try it says that and now I can't play online
09-06-2012 05:18 PM
When I first sign into Madden13 it asks me to put in my parent's email and a password (and confirm the password).
Then it gives me an error message saying "unable to retrieve account information". Then it takes me to the game but I am not online.
Any idea? Thanks