Madden NFL 16 requires a secure account for successful multiplayer. Sign in to your account on Origin.com. Go to My Account, then Privacy Settings, then Security to update your security question and turn on login verification.
If you have purchased points but haven't received them, please wait 24 hours. The purchasing servers are under a heavy load during launch, which causes delays. If you don't receive your points after 24 hours, contact us and let us know.
3 - Madden Ultimate Team Rewards showing "0 packs opened":
Some players are seeing "0 packs opened" on the MUT rewards page even after opening packs. We're aware of this issue and working on a fix. Stay tuned here for updates.
4 - Endless loading screen after pressing Square or X in Auction House menu (PS4):
If the confirm button is not functioning on the stadium upgrade menu, you may have already upgraded the stadium. Check whether the "upgrade" prompt on-screen has a lock icon next to it or not. If it's locked, you have already upgraded and the confirm button will not do anything.
6 - Unable to tell which friends are online in MUT (PS3):
When you choose the "play vs friend" option within Madden Ultimate Team, you will see a list of all of your friends that play, but it does not indicate whether they are online or not. We are aware of this issue and working on a fix.
7 - Reassigning controller ports during play (PS3):
Reassigning controller ports while in the middle of play or practice can cause issues where the game no longer recognizes the controller. We recommend waiting until you are out of any play modes before changing your controller settings. If you encounter a situation where the game will not recognize controller inputs after switching controller ports, connect another controller to resolve the issue.
We are aware that some players were unable to play online due to being unable to download the roster update or tuning data.
We have fixed this issue and you should be able to download the updates without any problems. If you're still getting an error, restart your console.
If you that still does not help and you are on Xbox One, try the steps below:
Go to Manage Game and select your name from the right
Hit delete everywhere
Warning: this will erase any locally saved Connected Franchise data.