The old account doesn't offer to watch ads and get gems

[abody3mmar]

 In my the new account I get the button that says watch ad and get 10 gems but for some reason this doesn't apply to my older account is there a reason

the problem has been reported before but there is no answer 

@hamid3pnn @ShioN915

http://answers.ea.com/t5/Technical-Issues/No-option-to-watch-Ads-for-gems/m-p/5786886#M986

http://answers.ea.com/t5/Technical-Issues/ad-watch-icon-problem/m-p/5791844#M1000

Thank you

[hamid3pnn]

i don't why this happened to old accounts and they doesn't answer