How can I get my used product code back

[krokoraf2]

How can I get my used product code back

thank you

[EA_Barry · Accepted solution]

@krokoraf2

Once a product code is redeemed on an account, it is consumed and cannot be reused.

If you are the owner of both the account the code was redeemed on and the account you want the game moved to then we may be able to help.

Having said that, you will need to contact an Advisor to make this kind of change.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

[EA_Barry]

@krokoraf2

Not 100% sure what your issue is, have you successfully redeemed your code already?

When you buy a game through Origin, most of the time it will be added directly to your game library. If you need the code for any reason, there are a few ways you can find it.

 

Find your code in the Origin client

1. Open up the Origin client.
2. Go to My Game Library.
3. Right-click your game.
4. Click Game Properties.

A pop-up with your Product Code will appear. For some games it may say "Product Code" while others will say "Serial code" or "CD key." 

https://help.ea.com/en-us/help/origin/origin/origin-code-redemption-faq#findcode

[krokoraf2]

I already used my code but I want get him back

thank you

[EA_Barry]

@krokoraf2

Once you use your Product Code, the game is tied to your account and does not need to be used again.

If you want to see your product code, check the steps in my previous post.

Am I not answering your question? Are you requesting a refund? Please clarify. Thanks.

[krokoraf2]

But can I get him back or not?

Thanks.

[EA_Barry]

@krokoraf2

I understand that English may not be your first language but at this point I do not know what you need.

You have access to all of your Product Codes, please clarify your issue, thanks.

[krokoraf2]

the problem is that I would like to transfer my game from one account to another. 

[EA_Barry · Accepted solution]

@krokoraf2

Once a product code is redeemed on an account, it is consumed and cannot be reused.

If you are the owner of both the account the code was redeemed on and the account you want the game moved to then we may be able to help.

Having said that, you will need to contact an Advisor to make this kind of change.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.