June 2017
Solved! Go to Solution.
June 2017
Hi @zararainbow, and welcome to Answers HQ!
I was unable to find a device with that name, is this your device?
If so, unfortunately, the RAM memory is pretty low, your device would need more RAM to be compatible with the game. As we are in a soft launch, this could change in the future. Please, check the system requirements once the game is launched.
Thanks,
Mai
June 2017
Hi @zararainbow, and welcome to Answers HQ!
I was unable to find a device with that name, is this your device?
If so, unfortunately, the RAM memory is pretty low, your device would need more RAM to be compatible with the game. As we are in a soft launch, this could change in the future. Please, check the system requirements once the game is launched.
Thanks,
Mai
April 2018
April 2018
The game also runs on a lot of Android devices. You can find a few over here:
https://answers.ea.com/t5/Technical-Issues/Info-request-What-Android-device-are-you-running-the-game...
January 2020
I am having the same thing pop up for me "Your device isn't compatible with this version" and I have cleaned my RAM and I have an SD card in my phone as well. And I really want to play but I can't get it. I have a Samsung j3 Luna Pro.
January 2020
@DanPhilPhan have you tried the things mentioned over here:
https://answers.ea.com/t5/Technical-Issues/I-can-t-download-the-sims-mobile-on-my-Samsung-galaxy-J36...
January 2020
yes, @Phantomlover1717 , I have they didn't help
February 2020
Then it might just be that your phone isn't strong enough to handle the game. Sadly I have no insight into what devices are and aren't supported so we have to trust what the app stores say.