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security question fut 14 web app

by bennconwayy
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security question fut 14 web app

★★★ Newbie

I have answered my security question correctly and it is still not letting me log into my account, i was wondering what help i could get with this?

Thanks

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Re: security question fut 14 web app

Community Manager

What error message do you get when you try to log in?

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Re: security question fut 14 web app

★★★★ Newbie

Your Account has been locked. You can reset your question by logging into a trusted console. If you are unable to do so, contact a Game Advisor. The problem is my PS3 had Yellow light of death, I repaired it and then sold it to get another one so my new one isn't a trusted console so I cannot do anything. Confusedmileysad:

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Re: security question fut 14 web app

Community Manager

If you cannot access your trusted console, then please contact an Advisor for assitance:
1. Click on the following link: https://help.ea.com/contact-us
2. Make sure you are logged in (top right corner)
3. Click on the blue button "Contact a Game Advisor"
4. Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5. Select the type of issue and the platform you play on, and click on "Find Solutions".
6. Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

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Secure your account

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help

Preventing disconnects and DNFs

Troubleshoot your connection to avoid DNFs.