Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Reply
Keeper
bennconwayy
Posts: 1
Registered: ‎09-16-2013

security question fut 14 web app

I have answered my security question correctly and it is still not letting me log into my account, i was wondering what help i could get with this?

Thanks

EA_Kristi
Posts: 11,458
Topics: 47
XP: 796
Blog Posts: 0
Ideas: 0
Solutions: 3,699
Registered: ‎09-21-2012

Re: security question fut 14 web app

What error message do you get when you try to log in?

Keeper
ivfuziionx
Posts: 1
Registered: ‎09-17-2013

Re: security question fut 14 web app

Your Account has been locked. You can reset your question by logging into a trusted console. If you are unable to do so, contact a Game Advisor. The problem is my PS3 had Yellow light of death, I repaired it and then sold it to get another one so my new one isn't a trusted console so I cannot do anything. :smileysad:

EA_Kristi
Posts: 11,458
Topics: 47
XP: 796
Blog Posts: 0
Ideas: 0
Solutions: 3,699
Registered: ‎09-21-2012

Re: security question fut 14 web app

If you cannot access your trusted console, then please contact an Advisor for assitance:
1. Click on the following link: https://help.ea.com/contact-us
2. Make sure you are logged in (top right corner)
3. Click on the blue button "Contact a Game Advisor"
4. Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5. Select the type of issue and the platform you play on, and click on "Find Solutions".
6. Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.