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Keeper
jl1198jl
Posts: 1
Registered: ‎11-10-2013

My FIFA14 untimate team has been hacked, how do I contact customer services I can't find them on the EA website

I was phished last night and am losing players and coins from my FIFA14 Ultimate team.

 

How can I secure my account.

 

I have details of the website and the players I have lost so far

EA_Lars
Posts: 6,798
Topics: 7
XP: 277
Solutions: 1,433
Registered: ‎04-25-2013

Re: My FIFA14 untimate team has been hacked, how do I contact customer services I can't find them on the EA website

The following process should be followed if you believe that your Origin (EA) Account has been hacked or compromised.

If you have been notified that your email address has been changed but have not requested a change of email address, suffered any other similarly suspicious activity, or have any other reason to doubt the security of your account, please follow the steps below to create a new account in order to request contact us for support.

Note, before contacting, be sure to have the following information available so that we may help you as quickly as possible:

 

  • A serial number from one of your games, if possible, is the easiest identifier we can use to locate your account. If you do not a serial number available we will be able to accept your Gamertag, PSID, or Character Names from online games.
  • The email address you would like to be contacted at
  • The original email address for your compromised accout
  • Your actual date of birth
  • The date of birth used to set up your account

Create a new Origin (EA) Account:

  • Go to help.ea.com and select "Register" in the Login Bar located in the upper-right corner 
  • Enter an email address you have never used with an EA account before
  • Choose a Master ID and a Password, enter your date of birth and rest of the required fields using only accurate information.

Contact Us from your New Account

  • Go to help.ea.com and select "Login" in the Login Bar.
  • Select "Contact Us" located further down the right side.
  • Select "Origin" as your product.
  • Select "Account Security" as your category.
  • Select "PC" as your platform.
  • Select "I Still Need Help"

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

 


[IMPORTANT] How not to get hacked and what to do when it already happened

 

 

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Keeper
minifudge2k12
Posts: 4
Registered: ‎11-30-2013

Re: My FIFA14 untimate team has been hacked, how do I contact customer services I can't find them on the EA website

[ Edited ]
i can sign into the ea servers but when i go on ultimate team it says there is an error connecting me to fifa 14 ultimate team but i think my account has been tampered with because it usually says my club name under ultimate team but now it says play fut now but i dont know. i also have not recieved any emails from origin saying my ultimate team will be down for whatever reason so is there anyone who i can contact about this
Keeper
lcfcxhaydy
Posts: 1
Registered: ‎12-22-2013

Re: My FIFA14 untimate team has been hacked, how do I contact customer services I can't find them on the EA website

The same has happened to me, is there an email I can contact for more information?

Keeper
kjzxfh
Posts: 1
Registered: ‎01-17-2014

Re: My FIFA14 untimate team has been hacked, how do I contact customer services I can't find them on

Hey, my account got hacked too and i had a full gold team and inform walcott! someone had hacked my account and stole those players and all my coins so i cnt buy any players and dont have a complete starting 11, i have tried contacting ea about 17-18 times, they dont seem to care, anyway what i did was i had to stop playing asi coouldnt do anything so ea f you are reading this could you please help me? or anyone? if you can help contact me on [edit: email address removed]. thanks if you can :catsad: