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Keeper
godfrey548
Posts: 1
Registered: ‎10-09-2013
Accepted Solution

My FIFA 14 ultimate team account has been locked,how can I unlock it?

my FIFA 14 FUT account had been locked. I play it on iphone, what should I do if I would like to unlock my account?

JaysenOracle
Posts: 4,797
Topics: 46
XP: 1,461
Ideas: 3
Solutions: 694
Registered: ‎08-17-2013

Re: My FIFA 14 ultimate team account has been locked,how can I unlock it?

[ Edited ]

To unlock your account you would need to log in on a trusted console (Xbox/PlayStation) and try to reset your security question there.

https://help.ea.com/uk/article/how-to-reset-your-secret-question-in-fifa-ultimate-team


If you are still experiencing issues after this or cannot access your trusted console, then please contact an Advisor at https://help.ea.com/contact-us for assistance. Please note that available contact options do depend on your country settings and time of day.


Click here for a guide to maybe solve your problem https://help.ea.com/article/i-forgot-my-origin-email-or-password-for-the-account-i-set-up-via-my-mob...

Reset Password https://signin.ea.com/p/web/resetPassword?execution=e1764010996s1

Lost or forget https://help.ea.com/article/ive-lost-or-forgotten-my-password-how-can-i-recover-it

Update your email http://answers.ea.com/t5/Origin/HOW-TO-Update-your-email-address-or-security-question/m-p/1040072#U1...

For all account related issues, you would need to contact the support team directly for help,For security and confidentiality reasons we cannot discuss any account details on a public forum.

Follow these steps to get a game advisor:

1. Click the link https://help.ea.com/en/contact-us/ask
2. Where it says, What Can We Help you With, type in the game name
3. Click Find Solutions
4. Select "Account" from the drop-down list
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
Depending on your geographical location and the time of day, you'll see a choice of contact options - Phone, Live Chat or Email.

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

.




Hope this helps
---------------------------------------------------------------------------------------。 Cheers 。-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin
Questions belong in the forums. I don't answer questions via PM

Keeper
triplespiral
Posts: 1
Registered: ‎10-14-2013

Re: My FIFA 14 ultimate team account has been locked,how can I unlock it?

Does anyone know how to unlock FUT 14 account? Plsss
Keeper
sarbesh69
Posts: 1
Registered: ‎11-30-2013

Re: My FIFA 14 ultimate team account has been locked,how can I unlock it?

Same problem. But on Ipad. it was working but after upgrade it got locked as i didn't know the answer to secret question. What shoud i do?

JaysenOracle
Posts: 4,797
Topics: 46
XP: 1,461
Ideas: 3
Solutions: 694
Registered: ‎08-17-2013

Re: My FIFA 14 ultimate team account has been locked,how can I unlock it?

To unlock your account you would need to log in on a trusted console (Xbox/PlayStation/iPad) and try to reset your security question there.

https://help.ea.com/uk/article/how-to-reset-your-secret-question-in-fifa-ultimate-team

 

 

Click here for a guide to maybe solve your problem 

How to reset Security question : https://help.ea.com/article/how-to-reset-your-secret-question-in-fifa-ultimate-team

 

If you no longer have access to your trusted device,You will need to contact a game advisor for help.

 

AHQ a Public forum ,since it would involve accessing your account to verify which we cannot do in AHQ(the policy of the forum forbide personal information to be post in here .for eg,email,password,contact No,..) .In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us 

 

 

For any issues regarding accounts/refunds, please follow these steps to contact a game advisor directly for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

 

Picture to help you understand better https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

 


The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on yourgeographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm your personal informations on this account.

 

 

Hope this helps
---------------------------------------------------------------------------------------。 Cheers 。-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others & all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a vitctim of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

Keeper
mitchellthem
Posts: 1
Registered: ‎12-05-2013

Re: My FIFA 14 ultimate team account has been locked,how can I unlock it?

my trusted thing was my ipad but when i updated to ios 7 i needed to fill in the security thing but i didn't knew it and now it's locked and i dont have a trusted one please help

JaysenOracle
Posts: 4,797
Topics: 46
XP: 1,461
Ideas: 3
Solutions: 694
Registered: ‎08-17-2013

Re: My FIFA 14 ultimate team account has been locked,how can I unlock it?


mitchellthem wrote:

my trusted thing was my ipad but when i updated to ios 7 i needed to fill in the security thing but i didn't knew it and now it's locked and i dont have a trusted one please help


You need to contact EA game advisor DIRECTLY to get it unlock then,only they have the tools and authority to go into your account to unlock for you .

 

 

For any issues regarding accounts, please follow these steps to contact a game advisor for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

 

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

 


The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

 

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm your personal informations on this account.

 

 

Hope this helps
-------------------------------------------------------------------------------------。 Cheers 。---------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others & all . Click XP for my effort in helping! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

 

Keeper
alimo7md
Posts: 1
Registered: ‎12-14-2013

Re: My FIFA 14 ultimate team account has been locked,how can I unlock it?

my account is locked
Keeper
gazsri
Posts: 1
Registered: ‎12-27-2013

Re: My FIFA 14 ultimate team account has been locked,how can I unlock it?

what a pile off ea **bleep** 1 **bleep**ty fut account locked now they say i do not know what account it's registered on **bleep**ing jokers should design a program that is compatible when move from xbox 360 to xbox one not even support team can fix it 

 

jokers 

Keeper
canadianhockey91
Posts: 6
Registered: ‎10-11-2013

Re: My FIFA 14 ultimate team account has been locked,how can I unlock it?

Agreed. When I updated to ios7 it prompted me a question I don't think I had ever even set. I logged into origin and that security question isn't even one of the ones I've made so wtf. Now I'm locked out. This is absolute crap. Waiting to chat with this b/s.