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Keeper
calvert01
Posts: 4
Registered: ‎08-09-2013

I've been Hacked on Fifa 14 Ultimate Team, please help me?

Hello, 

 

My name is Harry, ive been playing Ultimate Team for about a year and a half, and i got hooked after a while and started to spend big bucks on fifa 13. Once FIFA 14 came out i splashed out 150+ ($AUD$) on Ultimate team, then earlier this week my account was comprimised (HACKED) and i was devastated. I have sent four messages to EA's support team, asking about what might happen and will i receive all my players and money back. So my question is will i receive all my UT fifa coins back and is there any possibility that my case will be closed without any refund of my UT coins? Lastly will it take exactly 12 days before the EA support team responds? 

 

Thanks for the help and any response will be greatly appreciated.

JaysenOracle
Posts: 4,797
Topics: 46
XP: 1,478
Ideas: 3
Solutions: 695
Registered: ‎08-17-2013

Re: I've been Hacked on Fifa 14 Ultimate Team, please help me?

ONLY EA ADVISOR CAN HELP YOU,this is a forum for gamer to help gamers,so we don't have the tools or right to go into your account

 

Take the time to read our Most Helpful Articles such as "https://help.ea.com/article/how-to-maintain-account-security" or "https://help.ea.com/article/fifa-13-ultimate-team-stay-safe " as they contain useful information.

 

The following process should be followed if you believe that your Origin (EA) Account has been hacked or compromised.

If you have been notified that your email address has been changed but have not requested a change of email address, suffered any other similarly suspicious activity, or have any other reason to doubt the security of your account, please follow the steps below to create a new account in order to request contact us for support.

Note, before contacting, be sure to have the following information available so that we may help you as quickly as possible:

 

  • serial number from one of your games, if possible, is the easiest identifier we can use to locate your account. If you do not a serial number available we will be able to accept your GamertagPSID, or Character Names from online games.
  • The email address you would like to be contacted at
  • The original email address for your compromised accout
  • Your actual date of birth
  • The date of birth used to set up your account

Create a new Origin (EA) Account:

  • Go to help.ea.com and select "Register" in the Login Bar located in the upper-right corner 
  • Enter an email address you have never used with an EA account before
  • Choose a Master ID and a Passwordenter your date of birth and rest of the required fields using only accurate information.

Contact Us from your New Account

  • Go to help.ea.com and select "Login" in the Login Bar.
  • Select "Contact Us" located further down the right side.
  • Select "Origin" as your product.
  • Select "Account Security" as your category.
  • Select "PC" as your platform.
  • Select "I Still Need Help"

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

.

 

Hope this helps
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***Please note...I do not work for EA/Origin
Questions belong in the forums. I don't answer questions via PM

Keeper
cheesegrater007
Posts: 1
Registered: ‎11-04-2013

Re: I've been Hacked on Fifa 14 Ultimate Team, please help me?

ive been hacked and all of my best players are gone is there anyway of getting my team back?

Keeper
dannyw1990
Posts: 3
Registered: ‎11-19-2013

Re: I've been Hacked on Fifa 14 Ultimate Team, please help me?

i was in a game about 10 min ago and at the end of the game i got cut out of ultimate team altogether   so wen i went back in my defenders were sold for pennys my midfielders and players from bench , reserves and in the club ?? good players and 50 k   iam not happy was just about to get roonie ? i would like al them back put alot money , effert and time into it ????

Keeper
joshsumnerlfc
Posts: 1
Registered: ‎05-19-2013

I've been Hacked on Fifa 14 Ultimate Team, please help me?

How do I get my team back?

Keeper
jamg123531
Posts: 1
Registered: ‎12-26-2013

Re: I've been Hacked on Fifa 14 Ultimate Team, please help me?

Help I've just been hacked, I got xavi in a pack and this guy said he would give me ronaldo I agreed to him and before u know it xavi was gone, I had like 60,000 and xavi and was building up my team and now he has taken all my money all my players. Can anyone help me, what do I do and cn I get my items back thanks for helping james
Keeper
fifa13monster1
Posts: 1
Registered: ‎04-13-2014

Re: I've been Hacked on Fifa 14 Ultimate Team, please help me?

I was on the fifa ultimate team on my ps3 and i brought thiago Silva and i had a ligue 1 team and the next day i went on Webb app and everyone was sold and i didn't put them up for trade