10-05-2013 09:18 PM
My name is Harry, ive been playing Ultimate Team for about a year and a half, and i got hooked after a while and started to spend big bucks on fifa 13. Once FIFA 14 came out i splashed out 150+ ($AUD$) on Ultimate team, then earlier this week my account was comprimised (HACKED) and i was devastated. I have sent four messages to EA's support team, asking about what might happen and will i receive all my players and money back. So my question is will i receive all my UT fifa coins back and is there any possibility that my case will be closed without any refund of my UT coins? Lastly will it take exactly 12 days before the EA support team responds?
Thanks for the help and any response will be greatly appreciated.
10-05-2013 09:24 PM
ONLY EA ADVISOR CAN HELP YOU,this is a forum for gamer to help gamers,so we don't have the tools or right to go into your account
Take the time to read our Most Helpful Articles such as "https://help.ea.com/article/how-to-maintain-accoun
The following process should be followed if you believe that your Origin (EA) Account has been hacked or compromised.
If you have been notified that your email address has been changed but have not requested a change of email address, suffered any other similarly suspicious activity, or have any other reason to doubt the security of your account, please follow the steps below to create a new account in order to request contact us for support.
Note, before contacting, be sure to have the following information available so that we may help you as quickly as possible:
Create a new Origin (EA) Account:
Contact Us from your New Account
For customers in North America:
For Customers outside of North America:
Please be aware that it is likely that the agent you speak to will need to confirm information on this account.
Hope this helps
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***Please note...I do not work for EA/Origin
Questions belong in the forums. I don't answer questions via PM
12-15-2013 05:01 PM
i was in a game about 10 min ago and at the end of the game i got cut out of ultimate team altogether so wen i went back in my defenders were sold for pennys my midfielders and players from bench , reserves and in the club ?? good players and 50 k iam not happy was just about to get roonie ? i would like al them back put alot money , effert and time into it ????
12-26-2013 12:28 PM
04-13-2014 01:40 AM