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Keeper
Posts: 1
Registered: ‎11-24-2013
Accepted Solution

How do i unlock my origin account

I accendentally forgot my security question answer when i was loging onto ultimate team on ps4, and now my account got locked, how do i unlock it?

Posts: 21,010
Topics: 72
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Blog Posts: 0
Solutions: 5,043
Registered: ‎09-21-2012

Re: How do i unlock my origin account

[ Edited ]

To unlock your FUT account you would need to log in on a trusted console (Xbox/PlayStation) and try to reset your security question there.

If you are still experiencing issues after this or cannot access your trusted console, then please contact an Advisor for assistance:

1. Click on the following link: http://help.ea.com/en/contact-us/new/ 
2. Make sure you are logged in (top right corner)
3. Click on the blue button "Contact a Game Advisor"
4. Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5. Select the type of issue and the platform you play on, and click on "Find Solutions".
6. Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Keeper
Posts: 1
Registered: ‎07-21-2014

Re: How do i unlock my origin account

 
Keeper
Posts: 3
Registered: ‎09-15-2014

Re: How do i unlock my origin account

But I don't have Xbox nor PS4
Posts: 23,211
Topics: 186
XP: 4,723
Solutions: 5,489
Registered: ‎09-27-2012

Re: How do i unlock my origin account

Hi m_kashif25,

 

Please speak with a Game Advisor through the contact us site here

 

Thanks

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Keeper
Posts: 1
Registered: ‎11-14-2014

Re: How do i unlock my origin account

How do I unlock fifa 15 account won't let me play ultimate teams
Keeper
Posts: 1
Registered: ‎12-28-2014

Re: How do i unlock my origin account

i have fifa 15 on ps4 but it wont let me go on FUT and it says my account is locked but i dont know how to unlock it

 

Keeper
Posts: 1
Registered: ‎01-02-2015

Re: How do i unlock my origin account

My account is also locked, apparantley because I was coin generating on FIFA 15 for PC which I have never played or downloaded but according to EA I have purchased. Clearly my account was hacked, but don't expect them to understand, they haven't even replyed to my email to the account disputes team.

Keeper
Posts: 1
Registered: ‎01-06-2015

Re: How do i unlock my origin account

My actual account is also locked, judging from my email, because I was coin generating on FIFA 15 for PC? I have never played or even bought.According to EA, my purchase of it was rejected anyways? Clearly my account was hacked, I am not holding my breath that they will even call me back (even though I did the call me function.)

Keeper
Posts: 2
Registered: ‎01-26-2015

Re: How do i unlock my origin account

How do I reseat it on console