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Keeper
cul8t3r
Posts: 1
Registered: ‎06-01-2013
Accepted Solution

Fifa 14 ultimate team player and coins lost

Hi I'm Tom and I'm 11 I went on fifa 14 ultimate team to day and saw my players and 200k was missing and I also had this problem in fifa 13 last year so plz can u help or try and return my goods?
Keeper
sheshnir
Posts: 3
Registered: ‎09-17-2013

Re: Fifa 14 ultimate team player and coins lost

[ Edited ]

If you're missing 200k and a lot of players it looks like you've either been hacked or you have a nasty younger sister who likes to tease you!^^

Make your account more secure by adding a security question and changing your password to something harder to crack.

Check those things out first, if that doesn't solve the problem try live chat with a game agent :smileyhappy:

Sentinel
DannySmith666
Posts: 4
Registered: ‎05-21-2013

Re: Fifa 14 ultimate team player and coins lost

best way to resolve this is follow instructions on this link:
https://help.ea.com/uk/article/fifa-ultimate-team-lost-players-issue

 

Keeper
jamboo97
Posts: 2
Registered: ‎10-03-2013

Re: Fifa 14 ultimate team player and coins lost

i sell my player today(eriksen) in fifa 14 ultimate team 18,000 coins and i didn,t get the money:smileysad: please ea help me ! and give me my eriksen back or the money!

Keeper
zuhaibbarcaadil
Posts: 2
Registered: ‎10-09-2013

Re: Fifa 14 ultimate team player and coins lost

Lol unlucky mate.
I had a live chat with them and they gave me this address:
[edit: email address removed]
My friends thought that this was fake lol but I didn't get 114k for no reason :smileyhappy:
Keeper
stokinho92
Posts: 1
Registered: ‎10-11-2013

Re: Fifa 14 ultimate team player and coins lost

lost players and cash for 250 000 , give me back.  damn!!

 

Keeper
mestizo7
Posts: 1
Registered: ‎10-14-2013

Fifa 14 ultimate team player and coins lost

Hi me and my mate started a ultimate team a few weeks back and today when we logged om we lost inform isco, torres, de gea, diego lopez, koke, thiago, llorrenta, fabio coentrao, sam, sterling, stoch. He or she basically tool our hole team, so please EA try and help us find our good :smileysad:
Keeper
mrchickenman
Posts: 1
Registered: ‎10-19-2013

Re: Fifa 14 ultimate team player and coins lost

I just went on fifa 14 Ultimate Team and lost 100k. Help me get my money back :smileysad:

Keeper
jadeelf
Posts: 1
Registered: ‎10-20-2013

Re: Fifa 14 ultimate team player and coins lost

What is the email?
JaysenOracle
Posts: 4,797
Topics: 46
XP: 1,464
Ideas: 3
Solutions: 694
Registered: ‎08-17-2013

Re: Fifa 14 ultimate team player and coins lost

AHQ a Public forum ,since it would involve accessing your account to verify which we cannot do in AHQ .In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us 

 

Lost Player Help : https://help.ea.com/uk/article/fifa-ultimate-team-lost-players-issue

 

For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

 

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

 



The Window Will Open...
You’ll now see the currently available contact options. These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

 

 

Hope this helps
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