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Dos Santos Jr
Posts: 1
Registered: ‎01-15-2014
Accepted Solution

Fifa 14 Fut web app servers always down problem

Whenever I go on the Web app I get the "Our servers are temporarily down while we work on making things better.
Please come back later." message, even though I know the web app is working. I asked other people and there one works fine but for some reason mine does not. It hasn't worked for nearly 2 months, Any help would be appreciated

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pulsepf
Posts: 1
Registered: ‎01-15-2014

Re: Fifa 14 Fut web app servers always down problem

I'm having this problem aswell :smileysad:

EA_Kristi
Posts: 8,856
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Registered: ‎09-21-2012

Re: Fifa 14 Fut web app servers always down problem

Please try clearing the cache and cookies for your browser and make sure that your Flash Player is up to date. Also please check if the issue occurs with a different browser.

Keeper
cptcrispychicken
Posts: 3
Registered: ‎11-06-2013

Re: Fifa 14 Fut web app servers always down problem

The web app seems have been 'down for maintenance' for well over a week... What's going on?

EA_Kristi
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Registered: ‎09-21-2012

Re: Fifa 14 Fut web app servers always down problem


cptcrispychicken wrote:

The web app seems have been 'down for maintenance' for well over a week... What's going on?


Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Keeper
lordhokage94
Posts: 1
Registered: ‎02-15-2014

Re: Fifa 14 Fut web app servers always down problem

did you guys find a solution yet because its been 4 months since the web app has been working for me. :smileysad:   :smileysad:   :smileysad:

Keeper
shivshov
Posts: 1
Registered: ‎03-25-2013

Re: Fifa 14 Fut web app servers always down problem

Same problem for me.

EA_Kristi
Posts: 8,856
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Registered: ‎09-21-2012

Re: Fifa 14 Fut web app servers always down problem

@lordhokage94 and @shivshov please contact an Advisor as mentioned above.

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cptcrispychicken
Posts: 3
Registered: ‎11-06-2013

Re: Fifa 14 Fut web app servers always down problem

I did what was suggested and contacted EA Customer Experience in a kind of online-chat... Not massively helpful, but just in case any of his advice works for anyone else...

 

"Thanks for contacting EA Customer Experience, my name is Dexter. How may I assist you today?"
"I am sorry to hear that you are unable to access your web app. You have nothing to worry, let's work together to get this issue resolved."
"May I ask what error message you are receiving when access your web app?"
"Okay. May I ask when it started to happen?"
"Okay. What I would recommend is to try to clear your cache and cookies and try to access your web app."
"How about trying to use a different browser?"
"If you need more time, I can leave you a reference number to contact us back if the issue persists."
"Since we have tried the basic troubleshooting steps and the issue persists, I would let this case escalated for investigation."
"I would recommend waiting and I would assure to contact you as soon as investigation is done."
"I would love to give you time frame, however, I am afraid it really depends on our specialists and number of cases with the same issue that was escalated."
 
Keeper
adammmcl123
Posts: 5
Registered: ‎03-22-2014

Re: Fifa 14 Fut web app servers always down problem

i have tried changing browser clearing cache and cookies contacting advisor still not fixed