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by mocroking

Original Post


★★★ Newbie

I lost Gareth Bale in a pack.

Can you please give him back?

Message 1 of 2 (563 Views)


Community Manager (retired)

To report lost or missing items in FIFA 14 Ultimate Team&nBbsp;(FUT14), follow these steps:


1. Click here (will open a new window)


2. Select your product, issue type and platform as follow:

  • Product: FIFA 2014 - FIFA 14 Ultimate Team
  • Category: Lost/Missing Item
  • Platform: Select the platform that you use to play FUT14 (Xbox 360, PS3, Pc, etc...)
  • Then select "Find Solutions", you will be redirected to the "Most Helpful Articles" page. From there select "I Still Need Help"

3. Select "Email Now" and fill out the required information fields. When you are done click "Submit".


You will receive 2 emails: one to confirm we have received your claim (usually within 48 hours) and one once the investigation is complete. If you haven’t received the first email, make sure to check your spam folder. 


Please note that you should only submit one report of missing FUT items - our Game Advisors will not be able to provide you with any further assistance once your case has been submitted, nor will they be able to provide a faster resolution.



For players who do not receive the Lost Items web form, please select the contact method that works best for you, and have the following information available so that your Game Advisor can assist you further:

  • The affected persona name (Origin ID, PSN ID, Xbox Gamertag)
  • The date the coins or items went missing
  • How were the coins or items lost--Auction, Trade Pile, Reward, Item disappeared upon log-in?
  • Missing Items Description--If coins, how much? If players, which ones?
  • Any additional details that may be important to your issue



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Message 2 of 2 (534 Views)


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