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FUT 14 Fifa points ( I didn't recevie ) xbox 360

by Arshavinx2007
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FUT 14 Fifa points ( I didn't recevie ) xbox 360

★★★★ Novice

Hi,

I've bought Fifa points ( the best deal )  few mintues ago, the item was downloaded succesfully according to the massage I got when I purchesed them on my xbox. Moreover, I thought the transaction didn't go well but when I checked commerce.microsoft.com I found out that the problem is from EA because everything says that the transaction and the payment are done fine but until now i didn't receive any thing.

 

please help me out guys  !!!

 

 

* I used pre-paid mastercard to do the payment !!!

Message 1 of 3 (254 Views)

Re: FUT 14 Fifa points ( I didn't recevie ) xbox 360

Champion
Hi arshavinx2007,

Please go to billing.microsoft.com and take a screenshot of your order history. Then, go to http://help.ea.com/ and select to speak to a Games Advisor, and explain your problem to them and show the screenshot you took.

They will then be able to pass it on to an investigator to look into the issue and credit you with the FIFA Points you are missing.

Good luck! Standard smile

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Message 2 of 3 (243 Views)

Re: FUT 14 Fifa points ( I didn't recevie ) xbox 360

★★★★ Novice

Thanks Standard smile

Message 3 of 3 (237 Views)

Accepted Solution

Champion
Hi arshavinx2007,

Please go to billing.microsoft.com and take a screenshot of your order history. Then, go to http://help.ea.com/ and select to speak to a Games Advisor, and explain your problem to them and show the screenshot you took.

They will then be able to pass it on to an investigator to look into the issue and credit you with the FIFA Points you are missing.

Good luck! Standard smile

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