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Keeper
hammerynwa
Posts: 1
Registered: ‎10-29-2013

FIFA Ultimate Team 14 Web App security question

Please reset my  FIFA Ultimate Team 14 Web App security question!

JaysenOracle
Posts: 4,797
Topics: 46
XP: 1,440
Ideas: 3
Solutions: 694
Registered: ‎08-17-2013

Re: FIFA Ultimate Team 14 Web App security question

You need to do it Yourself!

 

AHQ a Public forum ,since it would involve accessing your account to verify which we cannot do in AHQ(the policy of the forum forbide personal information to be post in here .for eg,email,password,contact No,..) .In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us 

 

To unlock your account you would need to log in on a trusted console (Xbox/PlayStation) and try to reset your security question there.

https://help.ea.com/uk/article/how-to-reset-your-secret-question-in-fifa-ultimate-team

 

 

Click here for a guide to maybe solve your problem 

How to reset Security question : https://help.ea.com/article/how-to-reset-your-secret-question-in-fifa-ultimate-team

 

Forget email https://help.ea.com/article/i-forgot-my-origin-email-or-password-for-the-account-i-set-up-via-my-mob...

Reset Password https://signin.ea.com/p/web/resetPassword?execution=e1764010996s1

Lost or forget https://help.ea.com/article/ive-lost-or-forgotten-my-password-how-can-i-recover-it

Update your email http://answers.ea.com/t5/Origin/HOW-TO-Update-your-email-address-or-security-question/m-p/1040072#U1...

For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

 

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

 



The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on yourgeographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

 

 

Hope this helps
---------------------------------------------------------------------------------------。 Cheers 。-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

 

Keeper
Rumabec77
Posts: 1
Registered: ‎02-04-2014

Re: FIFA Ultimate Team 14 Web App security question

im locked out and can't change my question

EA_Kristi
Posts: 12,609
Topics: 53
XP: 866
Blog Posts: 0
Ideas: 0
Solutions: 3,858
Registered: ‎09-21-2012

Re: FIFA Ultimate Team 14 Web App security question


rumabec77 wrote:

im locked out and can't change my question


If you are unable to reset your security question via your trusted console then please contact an Advisor via live chat or phone for assistance with this:

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Keeper
dmcneill14
Posts: 3
Registered: ‎04-02-2014

Re: FIFA Ultimate Team 14 Web App security question

This doesn't help EA!!!!!!!

EA_Kristi
Posts: 12,609
Topics: 53
XP: 866
Blog Posts: 0
Ideas: 0
Solutions: 3,858
Registered: ‎09-21-2012

Re: FIFA Ultimate Team 14 Web App security question


Mcneal wrote:

This doesn't help EA!!!!!!!


Could you please provide a bit more detail? Have you contacted an Advisor and requested that your account be unlocked?

Keeper
dobiy8
Posts: 2
Registered: ‎05-15-2014

Re: FIFA Ultimate Team 14 Web App security question

HAHAH im just typing my email adress and pass and IM DONE they are not asking me for a security question they are asking me for security question only when im trying to change my pass or email and when i do that they are asking me for security question and i cant see where it types forgot answer

 

Keeper
mariofirek
Posts: 1
Registered: ‎07-31-2013

Re: FIFA Ultimate Team 14 Web App security question

ano