Every year I buy FIFA at the midnight queues, every year I get nothing but issues and problems with your product. I spend hundreds of pounds on packs every year and EA take advantage of this. I buy the ultimate addition ASWEL as the season pass, now my main issues are. • my DNF is absolutely terrible as your servers seem to cut me out of every tournament match I play and every time I play a friend. • this year I could not purchase packs unless I brought the Season pass for £20! Why? •I never ever have had a decent pack. • you disconnect me from 80% of my matches and give me the loss even if I win AND destroy my DNF% • I have spent £100 so far and have NOT had 1 good player. • I always loose bids as a result of you disconnecting me. Now I am really annoyed and upset with these issues. Please reimburse me for my losses, please reset my DNF% and as a gesture of good will I would appreciate free packs and/or FIFA points. Please don't ignore me as I look forward to FIFA every year and I am a good customer to you, you can check my loyalty and see how much I spend on ultimate team every year. I would be grateful to hear back with your reimbursement offers. Thank you Mo.