10-13-2013 03:53 AM
10-13-2013 03:57 AM - edited 10-13-2013 04:01 AM
The 24 gold packs are released one per week over a period of 24 weeks. You will not get them all at once.
The first pack should begin on the first Monday after you login to FUT via your console. You get the weekly pack in your "My Packs" section of the store.
Ultimate Team packs must be downloaded from within game store each week and will expire seven days after each pack is offered - if you don't download the pack in that time, it's lost.
AHQ a public forum ,since it would involve accessing your account to verify which we cannot do in AHQ .In order to solve your problem you will need to speak with at game advisor at EA Customer support: https://help.ea.com/contact-us
Follow these steps to get a game advisor:
1. Click the link https://help.ea.com/en/contact-us/ask
2. Where it says, What Can We Help you With, type in the game name
3. Click Find Solutions
4. Select "Account" from the drop-down list
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
Depending on your geographical location and the time of day, you'll see a choice of contact options - Phone, Live Chat or Email.
For customers in North America:
For Customers outside of North America:
Please be aware that it is likely that the agent you speak to will need to confirm information on this account.
Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums,solution may not always work!
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
01-26-2014 07:35 AM
You can try support, but it is a log shot at best so do not expect much. If you still want to try, contact support and follow this steps:
For this, you will need to contact Origin/EA support. They will gladly help you, with this problem. To contact them, see the steps below:
*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*
Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.
On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be glad to help you.
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Thanks for being part of Answer HQ community, we all hope you have a great time here!
If you need future assistance, you can PM me here.
Note: I am not EA staff, just a volunteer moderator and helper.
02-04-2014 04:45 PM
I had packs now there gone on xbox, i had 2,200 fifa points Gamertag- oXELLIS
Please contact an Advisor via live chat or phone for assistance with this issue:
1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.