My son has recently on several occasions experienced that all players including those he has bought in FIFA (with real money) dissappear. A few days ago his entire team, contracts, money and fitness cards were gone. He loves to play FIFA but we are not putting any more money into the game until we know how we can prevent this happening. And how do we get the things back that he lost?
For assistance in getting players back you'll need to speak to a Gamer Advisor.
You can contact support by following the steps below:
Regarding securing the account, we'd recommend changing the password on the account. Making sure that it's not a simple password and contains both letters & numbers. Also make sure that this information is never shared with anyone and remember that EA will never ask for your password.