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by igreenwormorigin

Original Post


★★★★ Novice

I have a FUT account and also I have a safe question about somethin. I had tried to answer it and I cuold login into it, but sometime i couldn't.
So I tried 5 time and It tells me let's try it on the original console where I set it or search the EA staff...

Message 1 of 2 (343 Views)


★★★ Pro

AHQ a Public forum ,since it would involve accessing your account to verify which we cannot do in AHQ(the policy of the forum forbide personal information to be post in here .for eg,email,password,contact No,..) .In order to solve your problem you will need to speak with at game advisor at EA Customer support: 


To unlock your account you would need to log in on a trusted console (Xbox/PlayStation) and try to reset your security question there.



Click here for a guide to maybe solve your problem 

How to reset Security question :


Forget email

Reset Password

Lost or forget

Update your email

For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

1. Click the link and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"


Picture to help you understand better,


The Window Will Open...
You’ll now see the currently available contact options. These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.



Hope this helps
---------------------------------------------------------------------------------------。 Cheers 。-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum



Message 2 of 2 (327 Views)

Secure your account

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

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