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Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

by eventios
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Original Post

Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

★★★ Newbie

I had just bought fifa 14 for the xbox 360 and i have played it at my friends house in another country but under my IGN now when im back in my country when i click Ultimate Team it tells me to set up a security question but when im done it says "Your security question could not be created" then it backs out. I have tried a few times and tested my connection and restarted the xbox 360 multiple times but nothing works anyone knows how to fix this?

Message 1 of 87 (39,613 Views)

Re: Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

★★★★ Newbie

I got it today (its my bday)but I played it before on my mates console and that messages comes up on mine every time I go on the web app it skips out the security question and puts me straight in 

 

Message 2 of 87 (38,937 Views)

Re: Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

★★ Novice

same here...

 

can someone please help with this annoying problem?

 

Message 3 of 87 (38,807 Views)

Re: Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

★★★★ Novice

How do we get this problem to EA so we can have a resolution?

 

I'm getting the same issue, and my Origin account already has two Security Questions set up. 

Message 4 of 87 (38,788 Views)

Re: Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

★★★★ Novice
Also have this issue, ea can you please at least acknowledge that you are working on this issue.
Message 5 of 87 (38,688 Views)

Re: Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

★★★ Newbie

Same problem here. Cant enter FUT. Bought the game yesterday.

Message 6 of 87 (38,677 Views)

Re: Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

★★★★ Novice
Same problem but with ps4
Message 7 of 87 (38,653 Views)

Re: Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

★★ Guide
Rest assured EA are working on a solution!

Please be patient and a EA community manager will hopefully reply with a solution for all you FUT lovers Standard smile

If I helped at all, please mark this as solved!
Message 8 of 87 (38,644 Views)

Re: Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

★★★★★ Newbie

same here... annoying... myself and the kidz not happy

Message 9 of 87 (38,627 Views)

Re: Cannot access FIFA 14 FUT says " Your security question could not be created" Xbox 360

★★ Guide
You need access to a trusted console, so the console your first ran FIFA 14 UT if you wish to play.

However you could try resetting your security questions online and that could trigger FUT to ask for the questions all again and make your current console a trusted one!

Hope I helped man, and I hope you and the kids can play UT for Christmas!
Message 10 of 87 (38,622 Views)

Secure your account

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help

Preventing disconnects and DNFs

Troubleshoot your connection to avoid DNFs.