Help us improve Answers HQ! Take Survey No, Thanks

Can't redeem my 24 fifa ultimate gold pack

by hehe886
Reply

Original Post

Accepted Solution

Can't redeem my 24 fifa ultimate gold pack

★★★★ Newbie

I just got my fifa 14 and unwrapped it however when i tried to redeem my 24 fifa ultimate gold pack. it always state that my code has been redeemed or invalid.  Is there any explaination to this?

Message 1 of 22 (4,947 Views)
Reply
0

Re: Can't redeem my 24 fifa ultimate gold pack

★★★★ Newbie

push the xbox logo on the middle of your xbox controller

then navigate to the left 

then scroll down to REDEEM CODE

put the code in there

then back out of FUT and go back in

it should populate.

 

hope this helps

Message 2 of 22 (4,854 Views)
Reply
0

Re: Can't redeem my 24 fifa ultimate gold pack

Community Manager

The packs are released one per week for 24 weeks, not all at once.

---------------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for being part of Answer HQ Community!
Make sure that you are automatically notified by email when your question gets a reply by clicking the 'Subscriptions' box on the right hand side of the 'New Question' page.
Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer a question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP".
Message 3 of 22 (4,804 Views)
Reply
0

Re: Can't redeem my 24 fifa ultimate gold pack

★★★★ Newbie

I understand that the packs are released once a week for 24 weeks. The problem however is that my code is not being accepted which means I am not getting ANY packs. It states that our codes are invalid, how can this be the case since I have just bought the game. I have entered it correctly on multiple occasions but the same problem occurs. Please help, we have paid for this version for a reason.

Message 4 of 22 (4,766 Views)
Reply
0

Re: Can't redeem my 24 fifa ultimate gold pack

★★★★ Newbie
I also can't redeem my 24 packs from gamestop, i have tried redeeming the code many times, in the fut menu, and in the xbox menu.
Message 5 of 22 (4,750 Views)

Re: Can't redeem my 24 fifa ultimate gold pack

★★★ Newbie

I am having the same problem on PS3.  In the store, I click to redeem code, then enter my code and it says my code is invalid.  On my receipt it has a dash (-) after 4 characters, but on the game it does not allow you to select a dash.  Not sure if that is the problem or not.

Message 6 of 22 (4,717 Views)
Reply
0

Re: Can't redeem my 24 fifa ultimate gold pack

★★★★ Novice
Same **bleep** happening to me none of the 3 dlc they gave me at gamestop works,its says invalid or "content not found"
Message 7 of 22 (4,673 Views)
Reply
0

Re: Can't redeem my 24 fifa ultimate gold pack

Community Manager

For any code related problems, please follow these steps to contact a game advisor:

 1.  Click the link 
https://help.ea.com/en/contact-us/ask 

2. Where it says: ’What Can We Help you With’, type in 'FIFA 2014' 

3. Click Find Solutions

4.  Select "Billing/Purchasing" from the drop-down list and your platform, also from the dropdown list.

5.  Click: Find Solutions

6.  Scroll down a little and on the lower right hand side, Click "I Still need Help" 

The Window Will Open... 
You'll then see the available contact options for you which may vary depending on your geographical location and the time of day.

 

Please have the code and your account information to hand so the agents so help you as quickly as possible.

 

Hope this helps.

---------------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for being part of Answer HQ Community!
Make sure that you are automatically notified by email when your question gets a reply by clicking the 'Subscriptions' box on the right hand side of the 'New Question' page.
Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer a question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP".
Message 8 of 22 (4,413 Views)
Reply
0

Re: Can't redeem my 24 fifa ultimate gold pack

★★★★ Novice

Not helping.. Confusedmileyfrustrated: It says 'invalid' as with everyone else. I'm quite pissed as the earlier I get the first of the 24 packs, the better.

Message 9 of 22 (4,326 Views)
Reply
0

Re: Can't redeem my 24 fifa ultimate gold pack

[ Edited ]
Community Manager

@curlylocks66,

 

Have you tried contacting support via the link in the post directly above yours?

---------------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for being part of Answer HQ Community!
Make sure that you are automatically notified by email when your question gets a reply by clicking the 'Subscriptions' box on the right hand side of the 'New Question' page.
Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer a question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP".
Message 10 of 22 (4,317 Views)
Reply
0

Accepted Solution

Community Manager

For any code related problems, please follow these steps to contact a game advisor:

 1.  Click the link 
https://help.ea.com/en/contact-us/ask 

2. Where it says: ’What Can We Help you With’, type in 'FIFA 2014' 

3. Click Find Solutions

4.  Select "Billing/Purchasing" from the drop-down list and your platform, also from the dropdown list.

5.  Click: Find Solutions

6.  Scroll down a little and on the lower right hand side, Click "I Still need Help" 

The Window Will Open... 
You'll then see the available contact options for you which may vary depending on your geographical location and the time of day.

 

Please have the code and your account information to hand so the agents so help you as quickly as possible.

 

Hope this helps.


Secure your account

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help

Preventing disconnects and DNFs

Troubleshoot your connection to avoid DNFs.