I've seen other peoples post regarding this and all I see with regards to this issue is
Please contact our Customer Support, here's how:
Click on the following link: https://help.ea.com/contact-us Make sure you are logged in (top right corner) Click on the blue button "Contact a Game Advisor" Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions" Select the type of issue and the platform you play on, and click on "Find Solutions". Click on the blue button "I still need help" if the FAQ articles do not apply to your situation. Select a contact option. Note that you may get different contact options depending on your country.
I've tried this with no hope. I haven't been able to buy points since the 22/11/2013. Please someone point me in the RIGHT direction. I have two accounts on FIFA with prepaid Microsoft monies and can't spend it. I've checked all my billing and payment options on xbox origin and email. Also I've noticed that on one of FIFA accounts while in the FIFA store it's in US dollars and not GBP £. Thanks in advance. But the other doesn't show anything. Thanks in advance.
Also anyone that wanst friendly matches please add me shlongadonglong is my gamertag all my pals are still on the 360.
Have you spoken to our Support already? They are usually able to help with problems like this. I see you found the solution we provide, question is: have you tried this and if yes, what was the outcome?