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My ea account is locked

by larlfc3
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My ea account is locked

★★★★ Newbie
I forgot my security question and it locked my account what do I do?
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Re: My ea account is locked

★★★★ Novice

Contact EA live support,

Message 2 of 9 (2,462 Views)

Re: My ea account is locked

[ Edited ]
★★★★ Novice

Hey larlfc3,

 

As ya93sin mentioned, by contacting us directly we should be able to assisting you with your security questions issue. This can be done  by logging in here. Once done you will have your account verified by our customer service team, so that we can deal with your account security issue.

 

You can do this via web chat or phone call, hope this helps.

 

 

 

 

 

Message 3 of 9 (2,453 Views)
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Re: My ea account is locked

★★★★ Newbie

my ea account has been stolen wat do i do 

 

Message 4 of 9 (1,253 Views)
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Re: My ea account is locked

Community Manager

Please contact an Advisor for assistance with this:

1. Click on the following link: https://help.ea.com/contact-us
2. Make sure you are logged in (top right corner)
3. Click on the blue button "Contact a Game Advisor"
4. Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5. Select the type of issue and the platform you play on, and click on "Find Solutions".
6. Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Message 5 of 9 (1,241 Views)
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Re: My ea account is locked

★★★ Newbie

hello my account locked

Message 6 of 9 (311 Views)
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Re: My ea account is locked

★★★ Newbie

I need help 

Message 7 of 9 (296 Views)
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Re: My ea account is locked

★★★ Newbie

hi my account got locked

Message 8 of 9 (293 Views)
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Re: My ea account is locked

★★★★★ Expert

Here on Answers HQ we cannot assist you in unlocking your FUT account, we can point you in the right direction on unlocking your profile and getting back in like normal. If you forgot your secret question when logging into the FUT Website, try these steps.

If you have access to your trusted device: Go to the FUT website and login. FUT Login - Click this link When you are asked for your secret question, click on "Forgot answer" Next, you'll need to login to your trusted device and load FIFA 14. Once you enter the Ultimate Team game mode, you will be prompted to create a new secret question.

 

If you don't have access to your trusted device: You will need to contact a game advisor for help as there isn't anything that you can do to unlock your profile. Click the following link and contact an EA games adviser EA Help - Contact us link

- MorningTimeCloud / MTC, Community Helper since 2012 & EA Game Changer.

No longer active on Answer HQ. Need my help? Feel free to send me a private message here on the EA / Battlefield forums or via PM on my Twitter here.

Message 9 of 9 (288 Views)

Accepted Solution

★★★★★ Expert

Here on Answers HQ we cannot assist you in unlocking your FUT account, we can point you in the right direction on unlocking your profile and getting back in like normal. If you forgot your secret question when logging into the FUT Website, try these steps.

If you have access to your trusted device: Go to the FUT website and login. FUT Login - Click this link When you are asked for your secret question, click on "Forgot answer" Next, you'll need to login to your trusted device and load FIFA 14. Once you enter the Ultimate Team game mode, you will be prompted to create a new secret question.

 

If you don't have access to your trusted device: You will need to contact a game advisor for help as there isn't anything that you can do to unlock your profile. Click the following link and contact an EA games adviser EA Help - Contact us link


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