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Keeper
Posts: 1
Registered: ‎10-11-2012
Accepted Solution

My ea account is locked

I forgot my security question and it locked my account what do I do?
Sentinel
Posts: 22
Registered: ‎10-10-2012

Re: My ea account is locked

Contact EA live support,

Sentinel
Posts: 10
Registered: ‎09-24-2012

Re: My ea account is locked

[ Edited ]

Hey larlfc3,

 

As ya93sin mentioned, by contacting us directly we should be able to assisting you with your security questions issue. This can be done  by logging in here. Once done you will have your account verified by our customer service team, so that we can deal with your account security issue.

 

You can do this via web chat or phone call, hope this helps.

 

 

 

 

 

Keeper
Posts: 1
Registered: ‎10-19-2013

Re: My ea account is locked

my ea account has been stolen wat do i do 

 

Posts: 21,553
Topics: 74
XP: 2,820
Blog Posts: 0
Solutions: 5,167
Registered: ‎09-21-2012

Re: My ea account is locked

Please contact an Advisor for assistance with this:

1. Click on the following link: https://help.ea.com/contact-us
2. Make sure you are logged in (top right corner)
3. Click on the blue button "Contact a Game Advisor"
4. Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5. Select the type of issue and the platform you play on, and click on "Find Solutions".
6. Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Keeper
Posts: 3
Registered: ‎05-22-2015

Re: My ea account is locked

hello my account locked

Keeper
Posts: 3
Registered: ‎05-22-2015

Re: My ea account is locked

I need help 

Keeper
Posts: 3
Registered: ‎05-22-2015

Re: My ea account is locked

hi my account got locked

Posts: 14,095
Topics: 200
XP: 5,826
Solutions: 4,371
Registered: ‎09-08-2012

Re: My ea account is locked

Here on Answers HQ we cannot assist you in unlocking your FUT account, we can point you in the right direction on unlocking your profile and getting back in like normal. If you forgot your secret question when logging into the FUT Website, try these steps.

If you have access to your trusted device: Go to the FUT website and login. FUT Login - Click this link When you are asked for your secret question, click on "Forgot answer" Next, you'll need to login to your trusted device and load FIFA 14. Once you enter the Ultimate Team game mode, you will be prompted to create a new secret question.

 

If you don't have access to your trusted device: You will need to contact a game advisor for help as there isn't anything that you can do to unlock your profile. Click the following link and contact an EA games adviser EA Help - Contact us link

MorningTimeCloud, Senior EA Forum Moderator & Answer HQ Hero.

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