10-11-2012 07:58 AM - edited 10-11-2012 08:01 AM
As ya93sin mentioned, by contacting us directly we should be able to assisting you with your security questions issue. This can be done by logging in here. Once done you will have your account verified by our customer service team, so that we can deal with your account security issue.
You can do this via web chat or phone call, hope this helps.
10-21-2013 04:14 PM
Please contact an Advisor for assistance with this:
1. Click on the following link: https://help.ea.com/contact-us
2. Make sure you are logged in (top right corner)
3. Click on the blue button "Contact a Game Advisor"
4. Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5. Select the type of issue and the platform you play on, and click on "Find Solutions".
6. Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.