Help us improve Answer HQ! Take Survey No, Thanks
Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Posts: 1
Registered: ‎10-11-2012

My ea account is locked

I forgot my security question and it locked my account what do I do?
Posts: 22
Registered: ‎10-10-2012

Re: My ea account is locked

Contact EA live support,

Posts: 10
Registered: ‎09-24-2012

Re: My ea account is locked

[ Edited ]

Hey larlfc3,


As ya93sin mentioned, by contacting us directly we should be able to assisting you with your security questions issue. This can be done  by logging in here. Once done you will have your account verified by our customer service team, so that we can deal with your account security issue.


You can do this via web chat or phone call, hope this helps.






Posts: 1
Registered: ‎10-19-2013

Re: My ea account is locked

my ea account has been stolen wat do i do 


Posts: 14,918
Topics: 61
XP: 1,045
Blog Posts: 0
Ideas: 0
Solutions: 4,176
Registered: ‎09-21-2012

Re: My ea account is locked

Please contact an Advisor for assistance with this:

1. Click on the following link:
2. Make sure you are logged in (top right corner)
3. Click on the blue button "Contact a Game Advisor"
4. Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5. Select the type of issue and the platform you play on, and click on "Find Solutions".
6. Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.