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[IMPORTANT] FUT 13 Web App - Locked Accounts

by EA_Mat

Original Post

Ultimate Team Web App

★ Newbie

I forgot the answer to the security question on the Fifa Ultimate Team Web App. and it told me to go on to my ps3 reset the question and then log back on and i would be able to access the web app if I answered the new security question. But everytime I log onto the web app now it says that I am still locked out of my account and no security question comes up. And everytime I go on ultimate team on my PS3 it always asks me for a new security question, and I don't know what to do?

Can you help?

Thanks Standard smile

Message 2511 of 2,818 (650 Views)

Web app locked

★★★★ Newbie

WHY IS MY WEB APP STILL LOCKED AFTER WEEKS, seriously how difficult can it be to fix?

I have entered my security question on my xbox at least 30 times now. Is there something i can do to unlock it?

Message 2512 of 2,818 (650 Views)

Fifa 13 Ultimate Team

★★★ Newbie


I''ve got some problems with my fut. Yesterday I locked my fut account on web app, and it said that I have to open my account on any console. I did that on ps3, but when I made a security question and answer, and I go to the fut on ps3 again, I have to make new security question. It seems that fut don't save my fut security question and answer. On the FUT Web App, it shows the same, that my account is locked. Someone please help me!

Message 2513 of 2,818 (654 Views)


★★★★ Newbie

i have locked my fifa 13

Message 2514 of 2,818 (620 Views)

Fifa online web app

★★★ Newbie

Hello, my fifa 13 ultimate team web app. My name is St8ofMind22. 


Message 2515 of 2,818 (423 Views)

Fifa Ultimate Team Locked Error

★★★ Newbie

Hello Dear team of EA Sports,
I wanted to test the Wep App for Fifa 13 Ultimate Team before the release, and then I'm gone immediately to the site and I signed up as normal as usual. After that I got killed on the tab and then finally WepApps on Fifa Ultimate Team. I started the application and I had to answer my security question. I knew then just the answer any more and have tried 5 possible things and there is now every time I try it again, "Your account has been frozen. You to reset your question, by signing up via a validated console. If this fails, you should have a game advisor "contact. I have tried several times to put on my Xbox 360 this security question back back but it beats repeatedly fail and I need every time you start Ultimate Team always select a new security question but never is inherited. but since I would like to use the WebApp from the Fifa 13 Ultimate Team I would be very grateful if they can give me back my security question.



I hope for a positive response.


Greetings Julian

Message 2516 of 2,818 (633 Views)

fifa ultimate team cant acces the web app

★★★ Newbie

everytime i go to go on fifa 13 web app it says log in on a trusted console to reset question but i cant because ive been banned what do i do?

Message 2517 of 2,818 (619 Views)

Locked Ultimate team account on web app

★★★★ Novice

WHY am i still locked out of the web app for FIFA13 ultimate team, i have reset my password every time i log into the game on my so-called trusted console and yet still my account is locked and saying please contact a game advisor. I've logged fault with an advisor called Dominic almost 3 weeks ago and still nothing, this is an absolute joke and yet we still wont get any answers!!!!!!!!!!!!!!!!!!!!!!!!!

Message 2518 of 2,818 (619 Views)

Ultimate Team Security Question

★★★ Newbie

Every time I log onto fut it tells me i need a new security question because my account is in a locked state, how do I get rid of this?

Message 2519 of 2,818 (415 Views)

Re: Ultimate Team Security Question

★★★★★ Newbie
Me too Frown
Message 2520 of 2,818 (408 Views)

Accepted Solution

Community Manager (retired)

Hello everyone,


Please see our latest update:


The game team has now resolved the issue in order for you to unlock your account. Try logging into a trusted console and reset your Security Question to unlock your account from the FUT Web App.

If this doesn't work, please reach out to one of our game advisors to unlock your account and reset your Security Question.
Thank you for your continued patience.


Secure your account

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help


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