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[IMPORTANT] FUT 13 Web App - Locked Accounts

by EA_Mat
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Original Post

Locked Account

★★★★ Newbie

I locked my account by accident probably a month ago. I was trying to access my packs for returning to fifa. I reset my security question on the game but it wont let me type in and answer my question online now.... Please help me

Message 2401 of 2,818 (163 Views)

Re: EA ACCOUNT SECURITY QUESTION

★★★★ Newbie

the same thing is happening to me how did you fix it

Message 2402 of 2,818 (370 Views)

Re: [IMPORTANT] Issue with FIFA 13 Web App / Locked Accounts (UPDATE 10/5/2012)

★★★★ Newbie

how did you get to talk to them?

Message 2403 of 2,818 (366 Views)

Re: [IMPORTANT] FUT 13 Web App - Locked Accounts

★★★★ Newbie

Hey there! I cannot login to my web account or ea sports football club on my iphone! I have reset the password on my xbox and it still wont let me in! Could I talk to someone who can help me out?

Message 2404 of 2,818 (359 Views)

Re: [IMPORTANT] FUT 13 Web App - Locked Accounts

★★★ Newbie

This is a freakin joke !!! I moved countries and i cant play with my normal FUT.. I trust EA again and again and again , and in the end they find magnificent crap to **bleep** you over with.. So annoying...!!

Message 2405 of 2,818 (356 Views)

Re: [IMPORTANT] Issue with FIFA 13 Web App / Locked Accounts (UPDATE 10/5/2012)

★★★★ Newbie

whats their number 

Message 2406 of 2,818 (346 Views)

Account lock

★★★★ Newbie

I dont remember the secret answer. And now my occount is locked

Message 2407 of 2,818 (160 Views)

Re: FIFA 13 Ultimate Team Permanently Locked

★★★★ Newbie

Exactly the same problem. Only just happened to me.

Message 2408 of 2,818 (275 Views)

Re: FIFA 13 Ultimate Team Permanently Locked

★★ Novice

ive got the same problem, i have also tried to change it but i still cant log on

Message 2409 of 2,818 (270 Views)

Re: FIFA 13 Ultimate Team Permanently Locked

★★★★ Novice

I have this problem

Message 2410 of 2,818 (438 Views)

Accepted Solution

Community Manager

Hello everyone,

 

Please see our latest update:

 

The game team has now resolved the issue in order for you to unlock your account. Try logging into a trusted console and reset your Security Question to unlock your account from the FUT Web App.

If this doesn't work, please reach out to one of our game advisors to unlock your account and reset your Security Question.
 
Thank you for your continued patience.
 
Eve
 

Secure your account

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help

Preventing disconnects and DNFs

Troubleshoot your connection to avoid DNFs.