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[IMPORTANT] FUT 13 Web App - Locked Accounts

by EA_Mat
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Original Post

fifa

★★ Newbie

How do I get my security question up if some one has hacked my account and locked my ultimate team account

Message 10 of 2,818 (3,942 Views)

Recovery Questions

★★★ Newbie

Hi,

My dad has set up this account in his name for me.
I wanted to go on the Ultimate team webpage ready for the new FIFA 13...
Instead I got asked a question which even he can't remember what he wrote, and we no longer have the "trusted console"

What Can I Do?

Message 11 of 2,818 (3,990 Views)

You Jatne message rave

★★★★ Newbie

Your Account has been locked. You can reset your question by logging into a
trusted console
. If you are unable to do so, contact a

 

 

 
 
I forgot to answer the secret question please open my account and send the answer to Emily
ASK else in my game Alaltemt Tim FIFA 13 I heard that the company give Koons for players to Call register by October, you whom I thank you
Message 12 of 2,818 (3,909 Views)

Account has been locked

[ Edited ]
★★★★ Newbie

Your Account has been locked. You can reset your question by logging into a trusted console. If you are unable to do so, contact a

 

 

 
 
I forgot to answer the secret question please open my account and send the answer to Emily ASK else in my game Alaltemt Tim FIFA 13 I heard that the company give Koons for players to Call register by October, you whom I thank you
Message 13 of 2,818 (5,721 Views)

Account has been locked

[ Edited ]
★★★★ Newbie

Your Account has been locked. You can reset your question by logging into a trusted console. If you are unable to do so, contact a

 

 

 
 
I forgot to answer the secret question please open my account and send the answer to Emily ASK else in my game Alaltemt Tim FIFA 13 I heard that the company give Koons for players to Call register by October, you whom I thank you
Message 14 of 2,818 (4,063 Views)

Re: k

Hero

For everything account/serial code related, you need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 15 of 2,818 (4,335 Views)

Re: Recovery Questions

★★★ Newbie

I'm also in the same boat on this one.

Think it's crazy you can't do it by email.. Some of these accounts could've been made a long time ago.

Any answers as of yet?

Message 16 of 2,818 (2,570 Views)

FIFA 12 ULTIMATE TEAM WEB APP

★★★★ Newbie

Hello ,

 

I have forgot my password in ea , i clicked to forgot password and i dont receive a email .

I also tryied to change my passwort in fifa12 (ps3) but it dont work pls help!

Sry for my bed english.

 

Hallo,

Ich habe mein passwort in ea vergessen ,ich habe auf passwort vergessen gedrückt aber kriege keine email.

Ich habe es auch im spiel(PS3) versucht, über einstellung mein passwort zu ändern aber es funktioniert nicht.

Bitte um hilfe will unbedingt fifa 12 ultimate team web app zocken

Message 17 of 2,818 (5,136 Views)

Ultimate Team Web App

★★★ Newbie

Ok,k to start this off, I am only 14, but I am trying to sign into the web app on the EA site for ultimate team, but it said my account is locked until I logged onto another secured console or something in that region. I would like to know what I have to do or where to log in because I fixed my security question and now I can get on... I would love help from you guys.

 

Thanks a lot!!

 

DG2xSoccerman

Message 18 of 2,818 (2,577 Views)

Re: Recovery Questions

★★★ Newbie

I was excited to use the web app for the first time too, but I didn't know the security question, so I went and changed it and now my account is locked...

Message 19 of 2,818 (2,562 Views)

Accepted Solution

Community Manager

Hello everyone,

 

Please see our latest update:

 

The game team has now resolved the issue in order for you to unlock your account. Try logging into a trusted console and reset your Security Question to unlock your account from the FUT Web App.

If this doesn't work, please reach out to one of our game advisors to unlock your account and reset your Security Question.
 
Thank you for your continued patience.
 
Eve
 

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Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

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