While some players are still experiencing locking issues with the FIFA Ultimate Team Web App, we are hard at work on a solution. Please stay tuned for an update coming soon, and thank you for your patience.
We are aware of an issue with the FIFA Ultimate Team (FUT) Web App that is locking some players out after being unable to answer their security question. We are investigating the cause so that we can resolve this issue as soon as possible. We're sorry for any inconvenience this may cause, and we appreciate your patience while we work towards a resolution. We will keep you posted as soon as this has been resolved.
If you are not getting locked out from incorrectly entering your security answer, you are a returning FIFA Ultimate Team 12 player, and you still cannot access the FUT Web Start app, please go here for more information: https://help.ea.com/ca/article/fifa-13-ultimate-team-faq#3