Help us improve Answers HQ! Take Survey No, Thanks

How long do EA take to reply by email?

by lufcrbeasts
Reply

Original Post

Accepted Solution

How long do EA take to reply by email?

★★★★★ Newbie

I emailed EA help on the 1st June 2013 as my FUT account was hacked and I lost everything, a Brazil team, BPL team, Hybrid First team and my French team. It's been a day and they said they would get back to me shortly. So far, nothing. Anyone know how I can get my teams and coins back from EA?

Message 1 of 12 (4,528 Views)

Re: How long do EA take to reply by email?

Champion

I'd give them 36 to 72 hours on working days.  Be sure & update your ticket every few days that you have not heard from them where you won't get your ticket closed before it's resolved. 

 

They have alot to check out on a hacking case, it does take quite awhile, and it's only Monday...

 

Patience is a virtue Standard smile

 

✔ Please don't forget to resolve your question if this helps and Click XP if someone helped! Standard smile

---------------------------------------------------------------------------------------。 ◕‿◕。-----------------------------------------------------------------------------------------
✔ Please don't forget to resolve your question if this helps as it could help others & Click XP if someone helped!

***Please note...I do not work for EA/Origin/Pogo
Questions belong in the forums. I don't answer questions via PM
-
----( ͡° ͜ʖ ͡°)”----

Message 2 of 12 (4,510 Views)

I lost a year worth of work now what?

★★★★ Novice
I emailed EA 24 hours ago and they still havent responded What can u guys do to give me back my TOTY Cristiano Ronaldo and my 2 and a half million coins.Thats just a piss of when you work so hard for all this and then you lose it.thats about 7 million coins worth of stuff and i have spent so much on packs. They said they would get back shorty.
Message 3 of 12 (4,313 Views)

Re: How long do EA take to reply by email?

★★★★ Novice

it says on my origin account to give them up to 14 days to reply

Message 4 of 12 (4,204 Views)
Reply
0

Re: I lost a year worth of work now what?

★★★★ Novice
I lost my whole team
Message 5 of 12 (3,717 Views)
Reply
0

Re: I lost a year worth of work now what?

★★★★ Novice
And coins
Message 6 of 12 (3,716 Views)
Reply
0

Re: I lost a year worth of work now what?

Community Manager

Hey gianu1029, please contact an Advisor at  http://help.ea.com/en/contact-us/ via live chat or phone and they should be able to help you out.


Message 7 of 12 (3,714 Views)

Re: I lost a year worth of work now what?

★★★★ Novice
I already did im waiting for the specialists message it has been at least 18 hours now
Message 8 of 12 (3,711 Views)
Reply
0

Re: How long do EA take to reply by email?

★★★★★ Newbie

It sure does suck, I had Hagi and 3 totw players. They are all gone now and if I dont get somethung back I am going to be VERY mad.

Message 9 of 12 (3,488 Views)
Reply
0

Re: How long do EA take to reply by email?

★★★★ Newbie
I had Ronaldo as i bought 2 million coins on a coin website and i got hacked and they still haven't replied. I'm beginning to get really mad and i will keep on harassing them until i get him back. If i don't i will be very disappointed as i spent real money. I GOT HACKED and fifa don't care. Now that what i call CRAP!!
Message 10 of 12 (3,136 Views)
Reply
0

Accepted Solution

Champion

I'd give them 36 to 72 hours on working days.  Be sure & update your ticket every few days that you have not heard from them where you won't get your ticket closed before it's resolved. 

 

They have alot to check out on a hacking case, it does take quite awhile, and it's only Monday...

 

Patience is a virtue Standard smile

 

✔ Please don't forget to resolve your question if this helps and Click XP if someone helped! Standard smile


Secure your account

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help

Preventing disconnects and DNFs

Troubleshoot your connection to avoid DNFs.