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Keeper
lufcrbeasts
Posts: 4
Registered: ‎06-02-2013
Accepted Solution

How long do EA take to reply by email?

I emailed EA help on the 1st June 2013 as my FUT account was hacked and I lost everything, a Brazil team, BPL team, Hybrid First team and my French team. It's been a day and they said they would get back to me shortly. So far, nothing. Anyone know how I can get my teams and coins back from EA?

MLadyD7
Posts: 12,749
Topics: 39
XP: 3,848
Solutions: 1,920
Registered: ‎02-26-2013

Re: How long do EA take to reply by email?

I'd give them 36 to 72 hours on working days.  Be sure & update your ticket every few days that you have not heard from them where you won't get your ticket closed before it's resolved. 

 

They have alot to check out on a hacking case, it does take quite awhile, and it's only Monday...

 

Patience is a virtue :smileyhappy:

 

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Keeper
markassal
Posts: 2
Registered: ‎08-28-2013

I lost a year worth of work now what?

I emailed EA 24 hours ago and they still havent responded What can u guys do to give me back my TOTY Cristiano Ronaldo and my 2 and a half million coins.Thats just a piss of when you work so hard for all this and then you lose it.thats about 7 million coins worth of stuff and i have spent so much on packs. They said they would get back shorty.
Keeper
reecelarner
Posts: 2
Registered: ‎10-05-2013

Re: How long do EA take to reply by email?

it says on my origin account to give them up to 14 days to reply

Keeper
gianu1029
Posts: 6
Registered: ‎01-16-2014

Re: I lost a year worth of work now what?

I lost my whole team
Keeper
gianu1029
Posts: 6
Registered: ‎01-16-2014

Re: I lost a year worth of work now what?

And coins
EA_Kristi
Posts: 10,421
Topics: 46
XP: 732
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Solutions: 3,578
Registered: ‎09-21-2012

Re: I lost a year worth of work now what?

Hey gianu1029, please contact an Advisor at  http://help.ea.com/en/contact-us/ via live chat or phone and they should be able to help you out.


Keeper
gianu1029
Posts: 6
Registered: ‎01-16-2014

Re: I lost a year worth of work now what?

I already did im waiting for the specialists message it has been at least 18 hours now
Keeper
fifaballer808
Posts: 1
Registered: ‎02-08-2014

Re: How long do EA take to reply by email?

It sure does suck, I had Hagi and 3 totw players. They are all gone now and if I dont get somethung back I am going to be VERY mad.

Keeper
spudstar2002
Posts: 1
Registered: ‎03-04-2014

Re: How long do EA take to reply by email?

I had Ronaldo as i bought 2 million coins on a coin website and i got hacked and they still haven't replied. I'm beginning to get really mad and i will keep on harassing them until i get him back. If i don't i will be very disappointed as i spent real money. I GOT HACKED and fifa don't care. Now that what i call CRAP!!