switched phones can't authenticate my account

[RawRebel]

I have same phone number but not getting getting security code for authenticator app

[Sassaroth]

This is the Anthem game forum, so may be relevant for the future when the game comes out in the fall of 2018. When i switched phones and had an authenticator, it not only needed the same phone number, but it also needs the same phone and its own special ID. (not clue what that is called at the moment, so moving on.)

What I had to do, was remove the

1.authentication from my account,

2.uninstall the app, put it back on, 

3. setup the authentication on my account and phone as if i was doing it for the first time.

This tied the app back to the phone number and phone.

EA may have some better steps than me. Good luck friend!

Sass

[holger1405]

@RawRebel

I moved your post to the Origin thread.

 To post in the right topic first click on "All Boards"

 Then you can choose your game.

 

As to your question, Origin provided you with back up codes for authentication for exactly this case. Do you still have this back up codes?

If so follow @Sassaroth suggestion.

If you can't log on to your account go here and then click on the link right next to "Trouble signing in?"

 

.