sims 4

[Marikira]

I am not able to upgrade Sims 4. Every time I try a sign comes up, telling the upgrading failed and that I can try a little later, and the fault is -4:0

What do I do?

[EA_Barry]

@Marikira

If you are on a Mac, please see the following link for something to try: https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

Otherwise, see the following link, paying particular attention to the sections regarding adding Origin to your Firewall/security software exception list and opening the listed ports:

https://help.ea.com/en-us/help/origin/origin/connection-issues-with-origin/

Let us know your results here please and thanks.